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Post in Customer Support
ValentiaA
NEWCOMER I
‎04-19-2024 01:34 PM
‎04-19-2024 01:34 PM

The Sale is over but still are processing the pick up orders and taking so long

I've ordered 2 products this week and both are still processing for pickup. Is still the sale affecting the orders?

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3 Replies
Moni124
NEWCOMER IV
‎04-19-2024 08:22 PM
‎04-19-2024 08:22 PM

Re: The Sale is over but still are processing the pick up orders and taking so long

Same! I placed an order on 4/16, but it still hasn’t shipped…says it’s in progress.

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DaneeBT
MOD
‎04-20-2024 06:57 AM
‎04-20-2024 06:57 AM

Re: The Sale is over but still are processing the pick up orders and taking so long

@Moni124 Due to our recent Sephora Savings Event, we are experiencing higher volume than usual. Your package should arrive on or around the estimated delivery date listed at checkout and we'll notify you once your order has been shipped. We appreciate your patience!

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DaneeBT
MOD
‎04-19-2024 01:47 PM
‎04-19-2024 01:47 PM

Re: The Sale is over but still are processing the pick up orders and taking so long

@ValentiaA I'll take a look then send you a PM. 

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  • ‎04-19-2024 01:34 PM
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