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hi! i accidentally made my birthday january 1st when i made my account. i would like to change it to december 28th if possible. thank you so much!

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Heyy there I’m soo sorry I just made this account yesterday and I put my birthday for today my actual birthday is September 4 2007 could u pls change it if u can that would be wonderful I would really appreciate it thank h and have a good evening 🙂

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@hannahraeclark I have updated this for you.

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@ag7765, we're happy to help. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like t...

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I can't submit product review

Hi, I am unable to submit a review for https://www.sephora.com/product/golden-hour-24hr-lightweight-skin-tint-with-hyaluronic-acid-P517007. I tried multiple devices and browsers but no luck. Would you please help? Thank you.

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Review Submission Error

I've been trying to post a review for the Make Up For Ever HD Skin Full Cover Multi-Use Waterproof Concealer and every time I try to submit it says "submission error: an error occurred during the subm...

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Hi, I am getting errors when submitting a review as well. Can you give guidance on how to fix the error? I have tried multiple browsers and devices and I get the same error.

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After re-downloading the app I finally seemed to have successfully submitted a review. It would be nice if this worked on the web as well.

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Same! Different product, but I've been trying to review since Saturday. Using a different browser/device/clearing cookies doesn't fix the problem, it's super frustrating.

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@mooonbae I'm sorry for the trouble! We hope to have this issue resolved soon and appreciate your patience.

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I am having the same issue! I’ve been trying to for days now

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@8385holl Our technical team is looking into this issue and hope to have it resolved soon. In the meantime, if you haven't already, please try clearing your browser's cookies/cache or deleting and reinstalling the app.

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@kelwave Sorry to hear that! It looks like your private messages are turned off. You can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private...

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Hi @DaneeBT you asked me the following question on a different post that I made a few days ago however I'm not able to reply to it. It gave me a blank page. To answer your questions: - On mobile, have...

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II have the same issue. I cannot submit my review since Friday. Please help.

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@alona20 I'm sorry to hear that you were having trouble. I see that you now have submitted 2 new reviews.

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Broken Summer fridays

I bought a summer Friday’s lip butter balm on January 3, and I’ve been lightly using and I have been noticing leaking, so I was looking at the tube and relised the whole base is ripping off. I don’t u...

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exact same thing just happened to me. my cap is on it still and i can’t get it off without ripping the entire tip off 😞 literally 96% full

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@rhaemaddy, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would ...

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I had the same problem! I bought mine at the end of January and went into a store yesterday to show them and they told me I needed to reach out to Summer Fridays directly and tell them that their cont...

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Same this also happened to me and I never press that hard, but the area around the applicator ripped and now it leaks everywhere.So I can't take it anywhere and it leaks from the side when I try to us...

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The same thing happened to me! I️ always keep it zipped in a pocket of my purse and I’ve lightly used it. I️ noticed it starting to leak and now the whole top is about to rip off. Really frustrating b...

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@eldel35, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would li...

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The same thing happened to me the whole top came off in the lid on almost a full product but Sephora will not help because I bought it a couple months ago. I didn’t use it when I first bought it so th...

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@jilliannwatt I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your order number. You can adjust your account settings (the g...

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@MarinaVald0, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you woul...

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Customer Service - Online Shopping - Gift Cards - Cash Star - eGiftCards - WORST - "GOOD LUCK"

@MarinaVald07, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you wou...

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I have spent two days trying to redeem e Gift Cards. I have been sent in circles via the customer service reps sending me back and forth from Sephora to CashStar. After speaking with the 9th customer ...

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Re: Customer Service - Online Shopping - Gift Cards - Cash Star - eGiftCards - WORST - "GOOD LUCK"

@3littleones I'm so sorry to hear about this frustrating experience! I will share this feedback with the appropriate department for future consideration.

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SEPHORA VISA CREDIT CARD FEES

If you are unaware, like I was, when paying off your balance make sure you select SAVE ON INTEREST option. They charge you interest that is not reflected on your statement. I paid off my balance in Ap...

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Literally same thing happened to me this is the worst credit card I've ever had... just embarrassing how this company has got.

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seriously! they really could care less about their "community"

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Hi @AnnoyedSephoraC, I'm sorry about this and thank you for reaching out to us! We don't have any insight into credit card billing, however if you have any additional questions or concerns, please con...

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