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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

I am having the same issue, my certificate doesnt have any 1s or Is in it either.  

Re: Redeem scent certificate online

Hi @cleds

 

I will send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hello, I am also having this issue when trying to redeem my scent certificate with the Sephora Favorites Perfume scent certificate.

Re: Redeem scent certificate online

@AJ1998 I will send you a PM to help. 

Re: Redeem scent certificate online

I am having the same issue when trying to redeem my scent certificate with the Sephora Favorites Perfume scent certificate. I have tried multiple renditions of the code and nothing seems to work. Thank you!

Re: Redeem scent certificate online

@adventurerider I will send you a PM to help. 

Re: Redeem scent certificate online

Hi there,

 

I am having the same issue when trying to redeem my scent certificate with the Sephora Favorites Perfume sampler. I have tried multiple renditions of the code and nothing seems to work. I see others are having the same issue, please help. Thank you!

Re: Redeem scent certificate online

@karleyf I will send you a PM to help. 

Re: Redeem scent certificate online

I'm having the same issue as well! The code is not listed or highlighted anywhere on the card, but it is mentioned several times in the instructions for redeeming a featured fragrance. This is confusing, this is disappointing, and I am frustrated because it is my birthday and I have to write a forum post at 12:10 am (EST) in order to get a single bottle of cologne.

Re: Redeem scent certificate online

Hi @@zamuel2

 

I will send you a PM.


Regards,

Danee

Re: Redeem scent certificate online

Hi,

I have also just received my Cologne Sampler Scent Certificate and are also having trouble finding or redeeming the code for my cologne @LaurieBT so if you could help that would be appreciated

Re: Redeem scent certificate online

Hi @shua3080,

 

I'm happy to help! I'll send you a message.

 

Best,

Laurie

Re: Redeem scent certificate online

Hi! I am having this issue also. 

Thanks, 
AGG

Re: Redeem scent certificate online

Hi @AubreyGG,

 

A common issue is that the number 1 looks like the letter I. Additionally, the code is listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

 

Regards,

Danee

Re: Redeem scent certificate online

Thanks, it helps!

Re: Redeem scent certificate online

Hi! I too can not find the promo code to get my perfume. 

Re: Redeem scent certificate online

@sammarck I will send you a PM to help. 

Re: Redeem scent certificate online

Hello. I am trying to redeem a scent certificate that came in a luxe box and cannot figure it out either.

Re: Redeem scent certificate online

@annajoyc I will send you a PM to help. 

Re: Redeem scent certificate online

Hi!

I am having the same problem redeeming my scent certificate. i’ve tried all the variations including using a 1 instead of an I, and no luck. Unfortunately, I live too far away to go in store. 

Re: Redeem scent certificate online

Hi @MeghanSamii,

 

I'm sorry to hear this! I'll send you a message shortly.

 

Best,

Laurie

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