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Post in Customer Support
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Redeem scent certificate online

Hi everyone! 
I’m trying to redeem a scent certificate online that I bought about a year ago. I thought you were supposed to put the code in the promo/reward box but when I did it said to enter it as a gift card. But it doesn’t have a pin so I couldn’t enter as a gift card. Does anyone know what to do??

thanks!

Re: Redeem scent certificate online

Hi @Trish2035 

 

A common issue is that the number 1 looks like the letter I. Additionally, the code is listed under the "VIVABOX" section and should start with the letter U. If you're still having trouble, please send me a private message with the name of the Sephora Favorites set, and a clear photo of the voucher showing the code so I can look into this for you. Thanks!

 

Regards,

Danee

Re: Redeem scent certificate online

Thank you for your reply. There is no 'u' on the certificate. The barcode has an '8' before and after.  Any other suggestions before I send a pic? Thank you.

Re: Redeem scent certificate online

@Trish2035 I will send you a PM to further assist.

Re: Redeem scent certificate online

I am also having this problem. I’m trying to purchase the perfume on my phone and the keyboard that pops up when I try to enter my code only has numbers on it, however my code has letters in it so I can’t enter the code. This is a mess!

Re: Redeem scent certificate online

I believe i’m also having this problem 

Re: Redeem scent certificate online

Hi @AlexFlow2004,

 

I'm sorry for the trouble! Often times, the number 1 can be mistaken for a capital letter I in the code. If you entered the letter I but the code didn't work, please try entering the number 1 instead. If that doesn't work and you still need any assistance please let us know. Thank you!

 

Best,

Laurie

Re: Redeem scent certificate online

@Madeira2000 I'm sorry to hear that you are having difficulty. If you aren't able to switch the keyboard on your phone, I would recommend trying it on a different device. 

Re: Redeem scent certificate online

I typed the code in a note and pasted it, however it asked for a pin and there isn’t a pin on the card. (I see other people had this problem.) So I gave up on this and just bought the perfume. I live near a store so I’ll return it and repurchase with the certificate. Clearly this process needs to be improved so it’s more user friendly!

Re: Redeem scent certificate online

@Madeira2000 It sounds like you may have been entering in the gift card section instead of the promo code section, as no pin is necessary to redeem. 

Re: Redeem scent certificate online

I also can't seem to get this to work. I've tried it in the promo section as well as gift card section. I've tried 1's and 0's where you're not sure which is which.

 

I don't know what else to do and I heard calling customer service is a disaster. Can anyone help me, please! 

Re: Redeem scent certificate online

@sevenladders I will send you a PM to help. 

Re: Redeem scent certificate online

I am having the same problem. Can anyone help?? Thank you!

Re: Redeem scent certificate online

Hi @BrittanyAN

 

I'm sorry for the trouble you're having! The code should start with the letter U and should be located underneath of a barcode.

 

Please also note that a common issue is that the number 1 looks like the letter I.

 

If you're still having trouble, please send me a private message with a clear photo of your voucher so I can further assist. Thanks!


Regards,

Danee

Re: Redeem scent certificate online

I’m having the same issue. Can anyone help me? 
Thanks 

Re: Redeem scent certificate online

I also can’t figure out how to redeem my scent certificate, does anyone know what to do?

Re: Redeem scent certificate online

@CeCeh720 I will send you a PM to help. 

Re: Redeem scent certificate online

@rgill24 I will send you a PM to help. 

Re: Redeem scent certificate online

Hello, I am also having an issue redeeming my perfume code from a Favorites box. Can anyone assist me? Thanks.

Re: Redeem scent certificate online

Hi @anna1349

 

I will send you a PM to assist!


Regards,

Danee

Re: Redeem scent certificate online

I am having the same issue, my certificate doesnt have any 1s or Is in it either.  

Re: Redeem scent certificate online

Hi @cleds

 

I will send you a PM.


Regards,

Danee

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