<a href="https://www.sephora.com/" target="_blank" class="omniture-link" omnitureactionevent="Home">Sephora

@awhite0224, I'm sorry to hear this! I'm happy to see if we're able to assist. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on th...

0 6

0 Hearts

6 Replies

I am having the same issue. I purchsed a giftcard on Friday for my niece and she tried to check the balance but it only has 14 digits. She went to a Sephora store and they could not accept the card ei...

0 5

0 Hearts

5 Replies

@veronicajon I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-7...

0 4

0 Hearts

4 Replies

Hi, do you work for Sephora?I tried to send you a message and I received an error. I tried live chat earlier and they were no help.

0 3

0 Hearts

3 Replies

@veronicajon Yes, you can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

0 2

0 Hearts

2 Replies

This happened to me as well. How many on this thread got this issue resolved?

0 1

0 Hearts

1 Reply

@TerriROB, we're happy to look into this for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app)....

0 0

0 Hearts

0 Replies

14 digit gift card

Help, I received 2x 14 digit gift card with 6 digit PINs. Sephora customer service chat was not helpful; they needed an order number. I do not have one since I cant use the gift cards. I do not have a...

0 0

0 Hearts

0 Replies

Sample missing. No substitution

Sulwhasoo Concentrated Ginseng Rejuvenating Serum sample was missing. No substitution offered😢This is my first time missing sample (in the past, they gave me substitution). Hope it won't be an ongoing problem like other people have.

0 2

0 Hearts

2 Replies

Re: Sample missing. No substitution

@Katakamuna, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

0 1

0 Hearts

1 Reply

Re: Sample missing. No substitution

Hi there,I found it!😳I was disassembling the shipping box for recycling; then I found the sample tucked under one of the flap😅 I'm glad I found it, and in the future, I would disassemble the shipping box first before make a complaint.Thank you.

0 0

0 Hearts

0 Replies

Sell on Sephora platform

Hello! I want to add apply as a vendor to sell my skincare products and cosmetics on Sephora platforms and in store. What is the process ? thank you for your kind response.Regards,Dipannyta

0 5

0 Hearts

5 Replies

Hi, will you help me check to see if my review for Benefits Porefessional is submitted? I submitted the review on Monday, July 7th but I still don’t see it posted on the product review page. Thankyou!

0 1

0 Hearts

1 Reply

@HannaTuyet I see that it was approved and it should appear on the product page!

0 0

0 Hearts

0 Replies

@dipschat We would love to partner with you and try to get your product sold in Sephora! To get started, please create a profile with Range Me here: https://www.rangeme.com/sephora and our merchants w...

0 2

0 Hearts

2 Replies

Good Afternoon, I have created a profile on RangeMe, how do I know if your buyers are able to see that profile, also, how do I progress to getting our product in front of your buyers to have a look? Kind Regards, Joanna

0 1

0 Hearts

1 Reply

@Aumsel, thank you for reaching out! If our Merchandising Team has questions they will contact you directly through the information you provided in RangeMe.

0 0

0 Hearts

0 Replies

Defective Sephora Eyeliner

I purchased a #Sephora 24 hr. Retractable Eyeliner, and the product doesn't work. No color comes off on my eye (or arm) and the tip keeps breaking off. I went online to the reviews, and found that oth...

0 1

0 Hearts

1 Reply

Re: Defective Sephora Eyeliner

@Ajbambi I'm so sorry to hear about the eyeliner you purchased! Regretfully, we, www.sephora.com, are unable to process returns or exchanges for items that were purchased in store. I recommend contact...

0 0

0 Hearts

0 Replies

Gift card unused but $0 balance

I recently got a gift card as a graduation gift and when I went to go use it the balance showed $0 and nobody has been able to help me… has anyone else had this issue and been able to resolve it?

0 2

0 Hearts

2 Replies

Re: Gift card unused but $0 balance

No, it doesn't seem like anyone is able to resolve this. I bought a gift card for someone and when they went to use it there was $0 on the card. I tried going back to the Sephora I purchased it from a...

0 0

0 Hearts

0 Replies

Re: Gift card unused but $0 balance

@Froguita I'm sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-...

0 0

0 Hearts

0 Replies

Gift Card Balance says $0

I got a $50 gift card Last Christmas and scratched it off today to use. The balance say $0 when I inputted it, but that makes no sense. I called customer service and they told me to tell whoever purch...

0 2

0 Hearts

2 Replies

Re: Gift Card Balance says $0

The same thing happened to me. I bought a $75 gift card in person at a Sephora store, and gave it as a gift. When the recipient went to use it a few days later she scratched off the numbers on the bac...

0 0

0 Hearts

0 Replies

Re: Gift Card Balance says $0

@CecileJudy, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

0 0

0 Hearts

0 Replies

Sephoria tickets?

Hey everyone, does anyone know when and where the Sephoria tickets for next year will go up?

0 1

0 Hearts

1 Reply

Re: Sephoria tickets?

@ashhhhh1, thank you for your passion for Sephora! We don't have updates available at this time. However, please be sure to keep an eye on our emails and social media for the latest updates!

4 0

4 Hearts

0 Replies

Submission error for Elemis product

I’ve been trying to submit a review but keep getting a submission error. Please advise.

0 5

0 Hearts

5 Replies

It’s been happening since yesterday. My first submission went through but then I tried to submit reviews for a few different Elemis products that I’ve tried and I keep getting this error message. I t...

0 2

0 Hearts

2 Replies

@sheiley, It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private ...

0 1

0 Hearts

1 Reply

I’m not sure how to private message you, but I changed my settings so you can PM me. I’m still getting the error message. It’s Elemis Superfood Hydrating Oil, the pro collagen marine hydrating day cream, night cream, cleansing balm etc. Thanks.

1 0

1 Hearts

0 Replies

@sheiley I'm so sorry about this! Are you seeing the error message on both the app and desktop? Are you encountering the error with a specific product or whenever you try to submit a review for any product?

0 1

0 Hearts

1 Reply