Gift card balance gone!

[Jamial]

I got a $50 gift card, used a part of it in store and $34 balance remained on it. When I tried to order online the gift card had $0 balance. I figured something must be wrong online so I went to the same store I had used it at and again $0 balance. I have the physical gift card and the receipt yet no one seems to know what happened. There is no way anyone got their hands on the physical gift card because it was in my wallet the entire time and I certainly haven’t used it and no one else had access to it. Has this happened to other people and what did you do? At this point I think Sephora gift cards are not worth getting, you spend the money and get no products and no help to resolve the issue 

[keelybt]

@Jamial I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your gift card number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service

[Jamial]

i turned the messages on, I have the gift card, I have the receipt from when I used it last and i just got off the Sephora gift card helpline where i was told that giftcards are like cash, once used never replaced. EXCEPT cash in my wallet would have remained there whereas this gift card balance is gone! Did the associate who rang me up steal the balance, was the Sephora terminal at the store rigged? Given your size, you really should take responsibility for this blatant stealing of people's money without giving any products in return.

[Jamial]

Hi, I have no idea how to turn the messages on