Receiving wrong package

[kelso1993]

Yesterday I had received one of my Sephora packages. I opened my package with the correct shipping label. Inside not only was the wrong invoice slip but also the wrong merchandise! So I don’t panic I just call customer support. Not only do I have to go out of my way to ship back the wrong order. I am not receiving what I had originally ordered because they don’t know where it went! And it’s not in stock anymore. But they offer me a full refund!!!! Customer service need to up there game they offered no alternative solutions. I was forced to take a full refund. I’m very much annoyed. And don’t get me wrong I love Sephora but why do I have to be the one to pay for their mistakes. I’m not a happy customer nor do I feel like a valued rouge client. 

[DaneeBT]

Hi @kelso1993,

I am truly sorry you received the incorrect order and for this experience! It looks like a refund was offered as the item you originally purchased is now out of stock. I understand this may be disappointing and once again, I apologize for your order experience and any inconvenience this may have caused you.

Always,
Danee