Package not received

[Majorika]

I placed an order, and while the tracking shows it was delivered today, I did not receive anything. I checked it, but the package is nowhere to be found. When I contacted customer service, I was initially told a refund or replacement might be arranged. Later, however, I was informed that nothing could be done since the delivery was marked as completed.

I don’t understand how this is being placed on me. I paid nearly $200 for an items I never received, and it’s extremely upsetting to be told there’s no resolution. 

[keelybt]

@Majorika  I'm sorry to hear that!  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact Sephora privately through Facebook, X or Instagram. You can adjust your account settings (the gear icon) on a desktop or mobile web browser, not the app.

[Majorika]

@keelybt I sent you a private message, but I haven’t heard back from you, and my issue still hasn’t been resolved.

[keelybt]

@Majorika I replied to your private message yesterday and have not yet received a reply.