wrong item received

[jaylinnnnn88]

Hi

I received a wrong item in one of my orders. What is the best way for me to exchange for the correct item? I have heard from others on this forum how sending it back through shipping can cause problems as the warehouse may deny refund for "incorrect item" even though the reason for return is receiving an incorrect item. 

Thanks!

[DaneeBT]

@jaylinnnnn88 oh no! It looks like your private messages are currently turned off. Please send me a private message with your order number and name of the product or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[jaylinnnnn88]

I have my messages turned on now! Do stores accept giving refund for incorrect items delivered? Or do I have to return by mail?

[annypoo]

Hi @jaylinnnnn88 , were they able to resolve this for you? I have a similar issue and was wondering if you ended up returning it in store or by mail.

[LaurieBT]

Hi @annypoo,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number and details of the issue, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie