Protini refill

[agingjoyfully]

Hi there, 

I just purchased a refill for my drunk elephant moisturizer…after changing it I’m unable to properly put the lid back on the container and unable to use the product. I did not have trouble in the past with this? Not sure if anyone else has had this problem.

Thanks,

Tammy

[LaurieBT]

@agingjoyfully, I'm sorry to hear this! 

Here are the refill instructions:

1. Remove cap and unscrew pump.

2. Remove empty inner jar.

3. Insert refill pod into outer jar and remove film seal.

4. Immediately screw pump back on tightly.

If this doesn't seem to be the issue, I recommend reaching out to the brand to see if they have any recommendations on how to fix this issue. If you believe the product is defective, please let us know.