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The delivery service VEHO is absolutely garbage and I canโt understand why a company as big as Sephora continues to use a delivery service with such horrendous reviews. I ordered the new dedcool Mochi milk fragrance and a couple other restocks using my $100 rouge reward and my order was shipped through VEHO.
The original delivery date was 3/20 and then it got pushed back 2 days which is fine no big deal but then they โattemptedโ delivery and claim they ran into unexpected issues that made my package undeliverable that day. They brought it back to the warehouse and I was told it will be reattempted within 24 hours. 2 days go by and another delivery attempt is made, they again claim they canโt deliver the package and it is taken back to the warehouse. I am told again that it will be out for delivery within 24 hours but this time it goes for almost a week with no attempt at redelivery and every time I reach out to customer service I get the same answer that they are working on it and they will try to redeliver it asap but there is no guarantee on when as it is still โin the warehouse processingโ. Finally on the 29th they admit that they lost the package and they will not be able to deliver it.
Luckily the Sephora customer service rep I talked to was great and she helped me resolve the issue by giving me credit for the $100 rouge reward I would have lost and the extra money I spent so I was able to pickup order products because they had already sold out online by this point. It is extremely frustrating to have such expensive products lost in the mail and it makes me not want to order online from Sephora again because Iโve seen on other posts that if this happens more than once Sephora will only resolve the issue the first time and then youโre out of luck.
Sephora please please stop using this carrier as they seem to cause nothing but issues with customers deliveries and they have terrible customer service.
