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Post in Customer Support
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Out of stock items on sephora.com site

Is there any way to "grey out" out of stock items or annotate "out of stock" where we normally see 'exclusive' or 'limited edition' as we shop online and are viewing multiple products in a list format?  I think it would be useful as a regular online shopper to get a quick visual on items that are out of stock without having to click on it (especially in the sale section).  Don't get me wrong, I still want to see the item and be able to look at the details, reviews, email when in stock etc. but if an item is out of stock online AND in stores for a while now (i.e. Huda Beauty Foundation) I don't want it to appear readily available AND at the top of the browsing list.  Sometimes if I need something in the near term I don't want to even bother considering something that's not available.  At a minimum allow a filter to remove out of stock items and/or show items that are available in store only.  First world problems I know, but on the very small list of issues I have with Sephora I find this to be the most annoying and cumbersome part of shopping online with Sephora.  

3 Replies

Re: Out of stock items on sephora.com site

Hi @Frecklesncurls,

 

We understand that there can be improvements on how out of stock items are listed. We appreciate your feedback and will share it with our User Experience team to help improve our client experience. We are constantly looking for ways to make the User Experience more seamless for our clients and your feedback is really valuable. Please send me a private message if you need additional assistance.

 

Stay Gorgeous,

Penelope

Re: Out of stock items on sephora.com site

This comment is from 2 years ago and the issue still hasn’t been addressed! So annoying when shopping online to endlessly wade through stuff to find the items that are actually available. I get so frustrated and then just give up.  

Re: Out of stock items on sephora.com site

I totally agree with that comment! Super annoying 

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