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Post in Customer Support
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Need major help! How can I use this perfectly valid but older fragrance voucher from a 2015 set

I didnโ€™t realize when I bought the fragrance sampler set that I couldnโ€™t use the voucher online. I didnt have a Sephora in my town until I moved this year and have been holding onto this thing for all this time. Thatโ€™s 8 years so I can use this voucher that is never supposed to expire and I paid to have. Well come to find out that all but one fragrance doesnโ€™t exist and the one that does still exist is no longer carried in Sephora locations. I have the voucher, but my purchase history from back then got deleted so now there is no record. I have jumped through so many hoops to try and use this thing! Is there anyone there that can help? I just want the perfume that I am owed or any viable alternative that isnโ€™t beauty insider points  PLEASE 

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Re: Need major help! How can I use this perfectly valid but older fragrance voucher from a 2015 set

Hi @Riotous I'm so sorry for the confusion. Fragrance vouchers cannot be saved to your account so we would not have record of it. And regretfully, lost or stolen vouchers cannot be replaced if lost or stolen. I'm sorry about that!

Re: Need major help! How can I use this perfectly valid but older fragrance voucher from a 2015 set

I think you misunderstood. Itโ€™s not lost or stolen. I have the original voucher. But I have not been able to successfully redeem it because my store no longer carries the included fragrances. 

 

to reiterate: I have a voucher for a free 1 oz fragrance. The only one that still exists is Lancรดme La Vie est belle. My store does not carry it any longer, but it is avaialable online. I cannot use this voucher online as there is no code like they have for the current frangrance sampler sets. I just want to use the voucher to get the perfume. Any other reasonable solution would also be acceptable. 

Re: Need major help! How can I use this perfectly valid but older fragrance voucher from a 2015 set

@Riotous I received your PM and will be responding shortly.

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