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199,324 Posts
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Customer Service
Spoiler (Highlight to read) Hello i checked out as a guest yesterday and
didn’t receive any order number or confirmation this order is for my
girlfriend and wanted to make sure it gets to he
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Missing Simples
I ordered these simples, but I didn't get these 2. If you need my
Order#, please let me know because I see the live chat is unavailable.
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Re: Missing Simples
@Yoiliu96 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Egift scam
I bought one e-gift card Sephora sent me an email with no card, I had to
call 866-286-1262 where I waited forever to be helped, my card got
charged 3 times but the agent was very persistent that it wa...
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Re: Egift scam
@aayukc I'm sorry to hear about this experience. It looks like your
private messages are currently turned off. Please send me a private
message with your gift card number or you can contact us by phon...
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SEPHORA GIFT CARD SCAM!!!
SEPHORA BEAUTY INSIDERS AND BEYOND, BEWARE!!! There is a scam going on
with Sephora gift cards and their customer service does NOTHING to
prevent or rectify it!!! I received a gift card back in Octobe...
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Re: SEPHORA GIFT CARD SCAM!!!
Something happen to my daughter, she got a $25 gift card for her
graduation party. July 5th is when she got it, she went to use it today
and there 0 balance on the card, we called to check the balance...
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Re: SEPHORA GIFT CARD SCAM!!!
Just in case anyone stumbles on this post as I did: You have to treat
gift cards like cash and those terms are agreed upon when funds are
loaded onto it. They have no idea if you used it or not. You s...
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Re: SEPHORA GIFT CARD SCAM!!!
The customer service department can’t just give you $50. You and other
people can’t be mad that you didn’t use it in time. It probably expired.
Don’t take it out on them Be nicer next time! You need t...
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Re: SEPHORA GIFT CARD SCAM!!!
It didnt expire, thats almost guaranteed unless it sat unused for 5+
years. Federal and State laws mandate if or when gift cards can expire.
In my state, they cannot have fees for dormancy or expire. ...
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Re: SEPHORA GIFT CARD SCAM!!!
Also, I’ve got many gift cards from Sephora and have had no problems I
think we can all agree this is no one’s fault but yours
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Re: SEPHORA GIFT CARD SCAM!!!
omggg you are so right!!!! i was at sephora days ago and this happened
to guy checking out infront of me!! wow
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Re: SEPHORA GIFT CARD SCAM!!!
I purchased a Sephora gift card for my sister in law but when she went
to Sephora her balance was zero.
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Re: SEPHORA GIFT CARD SCAM!!!
@lfawzi I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: SEPHORA GIFT CARD SCAM!!!
@lfawzi I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your gift
card number or you can contact us by phone at 1-877-737-46...
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Re: SEPHORA GIFT CARD SCAM!!!
WoW! How sad today's world is! Whatever happened to giving great
customer service and trying to help the customers.Instead, we consumers
get treated without great customer service and respect. One thi...
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Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Hi! I work with a highly awarded printer based in Vancouver, Canada. Can
you please offer some hints at how to apply to become a supplier to
Sephora for things like gift card folders, signage, direct ...
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Re: Sell to Sephora - B2B Print, Signage and Retail Merchandising (not consumer products)
Hi @SamanthaYVR Thanks for your inquiry! I can share this and your
information with the appropriate teams.
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Survey for $250 gift card
How many times can you enter to win the $250 gift card? Once per day?
What?
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Re: Survey for $250 gift card
Can someone please guide as to what to click on to fill out the survey
for the $250.00 drawing? The site can be a little overwhelming and there
are no specific instructions on my receipt. Thank You! 😊
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Re: Survey for $250 gift card
Can someone please guide me how to enter to win $50 sephora gift card ?
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Re: Survey for $250 gift card
Hi @oliveismydog, When you make a purchase in store, the receipt has a
link to asurvey. You can complete the survey and enter a weekly drawing
for a Sephora gift card by scanning the QR code on the re...
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Re: Survey for $250 gift card
Hello!I was given a piece of paper today to enter to win the $250 gift
card. However, it’s not working. The link I was given is:
http://survey.medallia.com/sephora/usa
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Re: Survey for $250 gift card
Hi @FunBun904, My apologies! The correct link is:
https://survey.medallia.com/sephorasws?unit=111 Best regards, Laurie
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Re: Survey for $250 gift card
Hello where can I check the results of the survey, if I won or not?
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Re: Survey for $250 gift card
Plz I need this plz so I can get my mom stuff for her birthday plzzzz
I'm being you.
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Re: Survey for $250 gift card
Hi @2269, if there are any updates or more information, you would be
notified via email.
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Customer Review- 100th street Columbus Store
Hello, I wanted to leave a positive and glowing review for Sagan at the
Sephora Store in NYC on 100th and Columbus. I came in looking for a new
concealer and she spent a lot of time making sure I got ...
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Re: Customer Review- 100th street Columbus Store
@fostersb I'm so happy to hear about your recent visit to our Sephora
store on 100th and Columbus and thank you for sharing this with us! I'll
be happy to forward this to our Retail Division. Can you please provide
me with the date of your visit?
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Can't find my previously posted reviews!
Until a few weeks ago, I was able to easily find and check my reviews on
my community profile. However, today I can’t locate them at all—they
seem to have disappeared. I can't seem to find my reviews ...
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Re: Can't find my previously posted reviews!
@kaitcrossing I'm sorry to hear that! Are you unable to see them on a
desktop browser as well?
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Re: Can't find my previously posted reviews!
@DaneeBT I just tried to load it up on my desktop web browser, and I'm
also unable to view them there!
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Re: Can't find my previously posted reviews!
@kaitcrossing Thank you for checking! I'll reach out to the appropriate
team and follow up with you when I have more information.
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