Major Login Issues

[JBeaarr]

So for months and months I am unable to buy anything through the mobile app, only desktop. Now I am trying to order last minute things for my wedding in a couple of weeks and I can't even login!!?! Getting a "token expired or random number not match" coming up every single time. 

Sephora, PLEASE HELP. It's absolutely wild that a company of this size can't figure this out, and I am not the only one having this experience. HIRE SOMEONE. You have infinite resources, y'all are so lucky Ulta isn't in Canada yet. 

[DebPaul]

I am having all these issues too…..although I see yours were last year….mine is now. Cannot get into account, I phoned customer service, they were unable to change password or help on their end either. SAID escalating to IT????? I have atempted resetting multiple times. This is certainly a Sephora issue……can you assist?

[DaneeBT]

@DebPaul Oh no! I'll send you a PM.

[keelybt]

@JBeaarr I'm sorry to hear that you are having trouble. I will send you a PM to help. 

[JBeaarr]

Thank you for the password reset link.

For anyone curious, it still doesn't work and there are still token errors/the password reset doesn't work. It's a never ending feedback loop as of right now. 

[JBeaarr]

And before anyone tells me to reset my password, I've sent in multiple requests to reset and have gotten absolutely no emails so, it's 100% a Sephora problem