Lost Package

[Muriel98]

My package was supposed to deliver on Sept 6th, but I still haven't received it. Today's customer service time has already passed but I am really worried about my package, can I get some help tonight?? I just want my products T T

[Muriel98]

I messaged back and talked about my situation this morning, but I still haven't received any replied till now ;( I just wanna get a reply about they have already received my msg and is working on it so I don't need to worry about my package all the time.

I really want to call customer service by myself but I am in class rn ;(

[kevinbt]

Hi @Muriel98! I am sending you a private message to help take care of this for you.  Please check your inbox in a few moments. 

Regards, 

Kevin

[HelenBT]

Hi @Muriel98,

I'm sorry to hear this! I will send you a PM to assist you shortly. Thank you.

Warmest regards,

Helen

[Anonymous]

did you get it?

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@Muriel98 wrote:

My package was supposed to deliver on Sept 6th, but I still haven't received it. Today's customer service time has already passed but I am really worried about my package, can I get some help tonight?? I just want my products T T

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[Muriel98]

customer service PM me this morning and I am waiting for the reply rn ;(

I don't know what they are gonna do. My order is ~350 bucks with 15% off and there are two value kits which are out of stock rn. I just want my products ;(

Hope they can reorder it for me.