I'm insulting the be labeled a "ROOKIE."

[MidnightDreamer]

 I'm VIB Rouge and spend lots of money at Sephora every year.  I am insulted by this new "Rookie" label that Sephora has slapped on my profile.  It's insulting and demeaning and frankly inappropriate.

In addition, lately Sephora has had terrible customer service.  I order items and receive empty shipping boxes with only samples.

The samples are a joke too, why even bother asking us when they send us random junk that I just throw in the trash.  Nordstrom asks what I want and ALWAYS sends me the exact sample I choose unlike Sephora who NEVER sends the sample I pick.

When I complained to Sephora about not getting the item (no longer available) that I paid for and ordered and received an empty shipping box, I was promised a return phone call from someone named "Dan Dan." You guessed it, she NEVER CALLED ME BACK.

Now, I'm a "Rookie" and shame on you Sephora for judging your long time customers with stupid labels.  Your web site is down more than it's up and now I'm no longer a valued customer, as I'm a "ROOKIE."

Sephora, you are nothing to me.  I will take my 1K $ plus that I shop at your store and go to Nordstrom where I'm valued, not labeled a "Rookie," and I actually get the samples I pick out.

[CHollywood]

Well said girl! And absolutely right!!! Although im LOL ing at your comment ab celebs 😂 but yes iv said this a million times,it most certainly IS the way we act talk and treat one another that defines who we are,NEVER money! Im so loving your comment as it's rare finding others that think this way...you rock sweetie!

[LCResz]

I recall a few years ago when BT was going through some growin pains that some of us walked away for a while because it was all getting to be a little too much with the in-fighting and cliques and whatnot, but after a little while things calmed down and it was back to makeup, llamas, and fun. It'll settle down again as others have mentioned, so imma sit back and watch the chaos, I even have wine 🍷 and popcorn 🍿from Trader Joe's, yay! 

[veronika23]

[LCResz]

In honor of us old timers

[jozkid]

Slide over @LCResz! I'm joining you!

[LCResz]

@jozkid For you doll, a quote from one of my all-time favorite movies!

Steel Magnolias is EVERYTHING!

[jozkid]

I love that line @LCResz!

[veronika23]

@MidnightDreamer  Rookie is the title for everyone in this forum... Including those of us who spent years here contributing and were actually Hall of Famers. A lot of us got bumped down to Rookie. If you want that title to change be active in the community. It has nothing to do with the money you have spent only with your contributions in the community, reviews, gallery, etc.

[jozkid]

@veronika23 I'm wondering about the official "notification" some of us received earlier this past week about our rank changing. I've seen nothing more about it and certainly nothing on any of the pages has changed. What's up with that?

[veronika23]

@jozkid  sadly I think I read that Katie said it was a mistake 😞

[Tamara76]

@veronika23 @jozkid. I thought I read that they were testing the system and the real rank changes would follow....

[veronika23]

Ohhh thanks @Tamara76! I don't remember that!

[Tamara76]

@veronika23  Totally going off memory here - you know I can't find the post in this chaos - lol! 💗💗💗

[veronika23]

@Tamara76   I'm sure you are right! :). Yeah who can find anything in this mess. SMDH

[jozkid]

I must have missed that @veronika23. That got buried

[veronika23]

@jozkid  yeah like everything else around here 😞

[CHollywood]

@veronika23 🙌 👏 preach hunny! Like i said above-we were talking ab this in store 2 days ago and she has worked for Sephora for YEARS and iv been a customer and apart of the community for years myself(new profile now though bc im 34 not 20 lol) so we were discussing how many ppl were acting ridiculous over the rookie deal when most of them rarely play a part in here! But it's so SO silly to get upset over this when like you said,EVERYONE was bumped to rookie! Be active,stay positive and enjoy the community...it's not a big deal smh at the audacity of some people 😔

[veronika23]

@CHollywood   yeah it's not a big deal but it does suck for all of us who were Hall of Famers. I still remember when I reached that title and I was so excited 😂.  It also helped me a lot when I first joined the community and saw who was a long standing member and who wasn't based on the different titles. It just feels a bit like a slap in the face for all those who put so much effort throughout the years you know... Almost like our contributions did not matter. I know I'm not the only one who feels that way... but it is what it is... I've been pretty active still in the new community and my status still hasn't changed so maybe we will all be rookies forever! 😂😂😂

[PrettyPaint]

I was so excited when I made HOF. Good memories. 

[jozkid]

I remember when I made HOF too @veronika23! I hit 1000 hearts, made rouge for the year, and made HOF all in the same week!

[veronika23]

@jozkid  OMG you hit them all! Jackpot!!! 😄