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Post in Customer Support
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Holiday Bonus 2018

Holiday Bonus FAQs.png

 

EDIT: There has been an update that will affect VIB and Rouge. To learn more visit this thread: https://community.sephora.com/t5/Trending-Now/Holiday-Bonus-Update/m-p/4313502

 

Clear your cal, fill your basket, and get ready to shop because Holiday Bonus is right around the corner. Here’s a breakdown of the promo:

 

Rouge, you get TWO exclusive weekends of savings: Fri 10/26 – Mon 10/29 and Fri 11/2 – Mon 11/5. This means you get 20% off on the hottest beauty products before anyone else.

 

VIB and Insider, you will each get four days to shop. VIB will get to save 20% off Fri 11/9 – Mon 11/12 and Insiders will save 15% off from Fri 11/16 – Mon 11/19. Can’t wait to see you all there!

 

The holidays are quickly approaching and that means that more people will be stepping out and running to Sephora to play with products, indulge in a service or pick up a gift. We want to ensure our Beauty Insiders have time to get all the gifts they need (and something for yourself) in time for the holidays! As we end this amazing year, we look forward to growing with you in 2019!

 

Want more details? Check out our FAQs:

 

What is the Holiday Bonus promotion?

The exclusive, once-a-year promo for Rouge, VIB, and Insider—and the best excuse to splurge, restock favorites, and start stocking up for the Holidays.

 

What’s the offer?

  • Rouge get 20% off, unlimited online and in store.
  • VIB also get 20% off, unlimited online and in store.
  • Insiders get 15% off, unlimited online and in store.

 

 

What’s my code to shop?

  • Rouge: ROUGEBONUS
  • VIB: VIBBONUS
  • Insider: BIBONUS

 

Dates, please?

  • Rouge: Fri 10/26 – Mon 10/29 and Fri 11/2 – Mon 11/5.
  • VIB: Fri 11/9 – Mon 11/12.
  • Insider: Fri 11/16 – Mon 11/19.

 

Wait, why are the Rouge dates split?

As a benefit of our top tier of membership, Rouge gets two weekends to shop before VIB and Insiders.

 

What if I like to order online?

That’s cool. You can redeem the offer on both US and CA sites

 

I’m Rouge! Tell me about Bring a Friend, please.

We’re glad you asked. For one day only, 10/26, all Rouge clients get to bring a friend to shop with them in-store and share their 20% discount. Your friend has to be enrolled in the Beauty Insider program and you both must be in-store for your friend to receive 20% off. Not only will your friend get to experience Rouge early access with you but they will also receive the sample bag, while supplies last.

 

Can I redeem the offer more than once?

If you forget something the first time around, don’t even stress. The offer can be used as many times as you want. Just one catch: One sample set per Rouge client on 10/26 while supplies last, in-stores only.

 

Is this offer available in Canada?

Yes!

 

What about Sephora inside JCPenney?

The offer is valid in Sephora inside JCPenney stores however, the offer is not valid on jcp.com.

 

Are there any exclusions?

In one word, yes. In lots of words: The offer is not valid on Google products. Not valid on previous purchases, purchases of gift cards or eGift cards, FLASH, PLAY! by Sephora, gift wrap, taxes, or shipping & handling charges. Clients are limited to the purchase of one Dyson item, three Drunk Elephant items, and three Tatcha items per SKU per transaction. Cannot be used in conjunction with other promotion codes or Rouge Reward.

 

I’m Rouge! Can I see the sample set?

We’re glad you asked! Here’s a picture of the samples included. Cute huh?Holiday Bonus Bag.png

 

Tags:

Only guessing but maybe the discount code will work after...

Only guessing but maybe the discount code will work after midnight PST (after 3am EST)

Re: Holiday Bonus 2018

Same. 😔

Re: Holiday Bonus 2018

RE HOLIDAY BONUS:

Same here!  Says it's expired! No customer service!  What do we do?  Don't want items in my in my cart to sell out!!!!

Re: Holiday Bonus 2018

Someone replied to my question and said the site is based on Pacific Standard Time. It's already 12am where I am, so I'm guessing we're just gonna have to wait another 2 hours. Hope this helps!

Re: Holiday Bonus 2018

Hi @empresswendi @ameliasma, @lljun, @NotoriousME,

 

The VIBBONUS code should now be active working! Happy shopping 🙂

 

-Helen

 

Re: Holiday Bonus 2018

Wait, so lemme be clear about this, I spend a stupid amount of money on make-up and I'm supposedly in the top tier "Rouge" rewards program and I can't even go shopping with my friends and get the same discount they do??? That kind of blows. It's nice that we got it in advance and everything, but I straight-up received a mailer telling me I got a discount this weekend too (probably because I went up to Rouge a few months ago...but the mailer wasn't clear about that, and also, this was months ago, it didn't just happen), and I didn't get a lot of things I was planning on buying and a lot of Christmas presents because I was planning on going to the store with a friend of mine who is VIB so we could have a good time and pick things out together this weekend, and now......I can't? And that's me being rewarded for spending that much money??? That just sucks. I have hundreds of bucks worth of stuff in my cart, all of which I will now be buying at Ulta, because at least when they send me coupons and tell me I get a discount, I actually get the discount. At least in the future have the courtesy to clearly inform people that they don't get the thing in advance.

Re: Holiday Bonus 2018

Hi @cinematheque,

 

I am so sorry to hear this! I will send you a PM for further assistance. 


Best,

Zakiya

Anonymous Insider

Re: Holiday Bonus 2018

How do I redeemed the offer in store?

Holiday Bonus 2018

is this code 1 time use?

Holiday Bonus 2018

deleted original post as it was resolved.

RE: Holiday Bonus 2018

So a little peeved cause as rouge we spend the most during the year at Sephora and a lot of the holiday sets (that I was interested in) weren’t even released. And now that we’re excluded, vib and beauty insiders get access to them on sale?! That seems pretty unfair to me Sorry rant over 😤

Re: Holiday Bonus 2018

For the past two weeks one item I’ve wanted has been out of stock. Now that it’s finally in stock I won’t be able to use the 20% off this weekend because I’m Rouge?  This is nonsense. The wording made it sound like we Rouge members have 2 weekends before everyone else, not that we only had those 2 weeks and were excluded. Sephora didn’t even have a lot of the holiday items available yet. This is a HUGE disappointment and needs to be rectified. 

Re: Holiday Bonus 2018

Still hoping they will change their mind and allow Rouge to shop for VIB sale. It would be ridiculous if they're not, especially with all the stock problems Sephora has for past 2 weeks

Re: Holiday Bonus 2018

Agreed! And the wording is misleading because it says Rouge get two exclusive weekends to shop but nowhere does it say Rouge are limited to those 2 weekends. I checked the email they sent me and it said nothing about being limited to those 2 weekends only. It says first access. 

Just like when items are back in stock. The email says because you’re Rouge you get first access but it doesn’t mean that o can’t purchase that product at a later time. I’m just hoping this is all a big misunderstanding 

Re: Holiday Bonus 2018

Exactly!
It is as if we are being punished for being a ROUGE member.
This is absolutely ridiculous!

 

Re: Holiday Bonus 2018

Agree. This is not really a "benefit" at all. Rouge should be able to shop ALL weekends or a higher discount. I called and had a live chat and they both confirmed Rouge CANNOT take advantage of the VIB sale. Ridiculous.

Re: Holiday Bonus 2018

seriously - what the heck?!?!

Re: Holiday Bonus 2018

Are you going to be sending out emails soon for the sale? My sister has already gotten her coupon in the mail, but neither of us has received an email? (we both live in the same house as well) Why would they send her one but not me? 

Re: Holiday Bonus 2018

So since ROUGE members shopped the earlier two weekends, we miss out on a discount on the later-released holiday sets? This is just wrong. Why can't we participate in all the weekends? Stop ripping-off rouge members!

Re: Holiday Bonus 2018

Right?? Especially since VIB also get 20%...Doesn't seem like a ton of benefits to being rouge anymore.

Re: Holiday Bonus 2018

Amazon, here I come....I buy things during this sale that are more expensive on sephora so I can make the VIB tier. What the hey Sephora!?

2 Replies