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Post in Customer Support
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Holiday Bonus 2018

Holiday Bonus FAQs.png

 

EDIT: There has been an update that will affect VIB and Rouge. To learn more visit this thread: https://community.sephora.com/t5/Trending-Now/Holiday-Bonus-Update/m-p/4313502

 

Clear your cal, fill your basket, and get ready to shop because Holiday Bonus is right around the corner. Here’s a breakdown of the promo:

 

Rouge, you get TWO exclusive weekends of savings: Fri 10/26 – Mon 10/29 and Fri 11/2 – Mon 11/5. This means you get 20% off on the hottest beauty products before anyone else.

 

VIB and Insider, you will each get four days to shop. VIB will get to save 20% off Fri 11/9 – Mon 11/12 and Insiders will save 15% off from Fri 11/16 – Mon 11/19. Can’t wait to see you all there!

 

The holidays are quickly approaching and that means that more people will be stepping out and running to Sephora to play with products, indulge in a service or pick up a gift. We want to ensure our Beauty Insiders have time to get all the gifts they need (and something for yourself) in time for the holidays! As we end this amazing year, we look forward to growing with you in 2019!

 

Want more details? Check out our FAQs:

 

What is the Holiday Bonus promotion?

The exclusive, once-a-year promo for Rouge, VIB, and Insider—and the best excuse to splurge, restock favorites, and start stocking up for the Holidays.

 

What’s the offer?

  • Rouge get 20% off, unlimited online and in store.
  • VIB also get 20% off, unlimited online and in store.
  • Insiders get 15% off, unlimited online and in store.

 

 

What’s my code to shop?

  • Rouge: ROUGEBONUS
  • VIB: VIBBONUS
  • Insider: BIBONUS

 

Dates, please?

  • Rouge: Fri 10/26 – Mon 10/29 and Fri 11/2 – Mon 11/5.
  • VIB: Fri 11/9 – Mon 11/12.
  • Insider: Fri 11/16 – Mon 11/19.

 

Wait, why are the Rouge dates split?

As a benefit of our top tier of membership, Rouge gets two weekends to shop before VIB and Insiders.

 

What if I like to order online?

That’s cool. You can redeem the offer on both US and CA sites

 

I’m Rouge! Tell me about Bring a Friend, please.

We’re glad you asked. For one day only, 10/26, all Rouge clients get to bring a friend to shop with them in-store and share their 20% discount. Your friend has to be enrolled in the Beauty Insider program and you both must be in-store for your friend to receive 20% off. Not only will your friend get to experience Rouge early access with you but they will also receive the sample bag, while supplies last.

 

Can I redeem the offer more than once?

If you forget something the first time around, don’t even stress. The offer can be used as many times as you want. Just one catch: One sample set per Rouge client on 10/26 while supplies last, in-stores only.

 

Is this offer available in Canada?

Yes!

 

What about Sephora inside JCPenney?

The offer is valid in Sephora inside JCPenney stores however, the offer is not valid on jcp.com.

 

Are there any exclusions?

In one word, yes. In lots of words: The offer is not valid on Google products. Not valid on previous purchases, purchases of gift cards or eGift cards, FLASH, PLAY! by Sephora, gift wrap, taxes, or shipping & handling charges. Clients are limited to the purchase of one Dyson item, three Drunk Elephant items, and three Tatcha items per SKU per transaction. Cannot be used in conjunction with other promotion codes or Rouge Reward.

 

I’m Rouge! Can I see the sample set?

We’re glad you asked! Here’s a picture of the samples included. Cute huh?Holiday Bonus Bag.png

 

Tags:

Re: Holiday Bonus 2018

Hi @cianni

 

I am so glad to hear that you had a great shopping experience at the Eaton Centre! I hope that you enjoy your products.

 

Best,

Zakiya

RE: Holiday Bonus 2018

Just drove an hour to the nearest Sephora, most of what I wanted was not available in store. On top of that the girl at the register was so rude that I nearly left all my stuff on her counter and left. There is really no reason I should be treated rudely while I spend nearly $300 because I wanted something ordered and shipped. My guest even commented on how surprised she was at how little customer service they gave to someone spending so much money in one transaction. I am very unhappy about my experience during this event.

Re: RE: Holiday Bonus 2018

Hi @coyoteblue

 

I am so sorry to hear that you and your guest did not have a great shopping experience in store. I will send you a PM for further assistance. 

 

Best,

Zakiya

Re: Holiday Bonus 2018

I just made a special trip almost 45min away to a Sephora location that was the only one that had the item I wanted in stock. I'm Rouge and after my 20% Off, I spent $160. I also specifically got there at 10am when the store opened (on the first day of the event) so I could snag one of the free gift sample set packages. The cashier said they hadn't even gotten them in yet. Super annoyed about that! She said I could bring my receipt in later and see if they have gotten them in yet. TBH, that's ridiculous. If you advertise it, have it stocked when you advertise the start date. I'm not about to drive 45min away again on the small chance they'll have gotten them in AND the even smaller chance they'll have any left by that time. So I'm out 7 samples. 😕 Not sure I'll trouble myself to spend the $$$$$ it takes to become Rouge again b/c I always seem to get gyped out of my samples I've earned. 

RE: Holiday Bonus 2018

Just went to sephora store near me and didnt get any sample bag. 👏🏼

Re: RE: Holiday Bonus 2018

Me either!!! 

RE: Holiday Bonus 2018

The drunk elephant trunk sold out in the first few hours and I am just a VIB will the restock be available so we have the chance to purchase during the sale?

Re: RE: Holiday Bonus 2018

Hi @sarahmarie502,

 

At this time, we do not have any information on when this item will be available. We recommend using the 'Email when in stock' feature on the product page for updates on when this product is available. Thank you!

 

Best,

Rebecca 

 

Re: RE: Holiday Bonus 2018

It says Sephora doesn’t even carry the item any longer so there is not an option to email when in stock:( 

Re: Holiday Bonus 2018

Is bring a friend limited to one friend? Or can I go in twice with two different friends? Just trying to figure out if I should make them fight for it. 🙂

Re: Holiday Bonus 2018

Is there a reason why you guys stop giving out 3 samples with purchase? Considering how much gets spent on one purchase it seems a bit cheap on Sephora's side. 

Re: Holiday Bonus 2018

Received at cash register, here in Toronto:s.jpg

Re: Holiday Bonus 2018

@jeannie11  What colour is the NARS liquid lipstick? I just came back from the store and they were all sold out.

Re: Holiday Bonus 2018

@sp1771 -- American Woman, but it's just a black sealed foil kind of thing with a stick and some pigment on the end. Not sure how to describe these things.

 

Lots of fancy packaging for such a little, maybe one time use? sample.  

RE: Re: Holiday Bonus 2018

So it’s not even a mini size?? Now I’m not so bummed that I forgot to ask 😳

Re: Holiday Bonus 2018

@jeannie11  oh thanks! I actually thought this might be a deluxe size mini at least. Wow, samples are really going downhill...

Re: Holiday Bonus 2018

Hi, I am VIB and 600 usd short to Rouge. Let's say I go to Sephora and buy product worth 600 USD, will I get the 20% rouge discount immediatly?? Thanx V.

Re: Holiday Bonus 2018

Hi @Vanja05

 

The 20% Rouge discount would only apply once you are Rouge. So not on your qualifying purchase. 

 

-Mali 

Re: Holiday Bonus 2018

Im rouge and i still have not received the email as of today. This is not good. I would not have found out if my frd has not mentioned about it!

Re: Holiday Bonus 2018

Hi @Poohpoohpooh

 

You simply need to mention the discount and provide your registered email address to receive the discount in the store. Thanks! 

 

Best Wishes,

 

Janean

 

RE: Holiday Bonus 2018

Cab rouge also shop when insiders and VIB are shopping? It seems really weird if we can’t - what if we want newly released things during those periods. Also since when is VIB the same discount as rouge?
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