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Post in Customer Support

Hey, what is with the sample issues? Flash?

I haven't been receiving samples in recent orders. When I did one time, they were things that I didn't request/want, and duplicates of the same (undesirable) item. 

I get that samples are subject to availability, and you run out of some,but getting none at all is really unfair to loyal customers who choose to shop here because of the opportunity to try something new. I find it hard to believe that there are zero samples available at a given time. 

I also have Flash shipping, and I am not getting my orders quickly at all. When I inquired, I just got a standard "sorry" reply- nothing specific about my orders or details I provided.

What gives? I am not used to this treatment from Sephora!

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