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Post in Customer Support
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HELP!!!!! Miss Package and Missing items in received package

Dear sir or madam,

 

I never received a package I ordered and I wrote an email to the customer service email address but never got response. The order id is ********* and it says it was delivered on Oct 23rd. I double checked with the management office of my apartment and there was no package with my name.  

 

Another issue is about one package I received, here's the screenshot of this order with id *********** and what the box I received is like. I never got the Drybar buddle. And how can this buddle even fit in this small box at the first time? And first I thought it may come in a separate box and I waited. I didn't get other box and I just realized there's one tracking number for this order. It should have come in the same box!!!

 

I have been VIBR member and I have been really satisfied with my experience with Sephora that I never return or replace any items of my orders.  But I lost $400 worth items in the recent purchase and never got response from the customer service!!!! 

 

I really appreciate some assistance and explanation from Sephora. Thanks.

 

Xiaoyu

 

 

Screen Shot 2017-11-30 at 8.05.52 PM.pngScreen Shot 2017-11-30 at 8.10.34 PM.pngScreen Shot 2017-11-30 at 8.10.44 PM.png

4 Replies

Re: HELP!!!!! Miss Package and Missing items in received package

Hello  @peddlefish,

 

So sorry to see this. If you are still experiencing issues with this, please send me a PM and I'd be happy to assist!

 

Cheers,

 

Richard

Re: HELP!!!!! Miss Package and Missing items in received package

Hi Richard,

 

This is the order_id,. I already emailed about this lost package and I got reply saying 8-10 business days required to investigate with UPS. I never got response then. Could you help me with issue please?

 

Thanks very much.

 

Xiaoyu

Re: HELP!!!!! Miss Package and Missing items in received package

P.S

 

And the strange thing is, I received the Hold Me Hair Clips in this box, where are the other stuffs in this bundle?!!

Re: HELP!!!!! Miss Package and Missing items in received package

Hi @peddlefish,

 

If you're still experiencing issues with your order, please feel free to private message me so I can assist. 🙂

 

Happy Holidays,

 

❤️ Raquel

Conversation Stats
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Photos3
  • Screen Shot 2017-11-30 at 8.05.52 PM.png
  • Screen Shot 2017-11-30 at 8.10.34 PM.png
  • Screen Shot 2017-11-30 at 8.10.44 PM.png