HELP!!! Discount Code Savings NOT WORKING

[Emilybragunier]

I've called both customer support phone numbers and no one can tell me why my account won't apply the code.  I've tried logging out, and relogging on with different devices and internet platforms.  Message says "Must be logged into BI, VIB, Rouge Beauty Insider account to redeem this offer."  Both representatives have confirmed I am a Rogue Beauty Insider, and I should have access to the sale.  One even tried to give me a different discount code, but that wouldn't work either.  Greatly appreciate any assistance! 

[ScuAnne]

Did you find a solve? Same issue and chat agents can’t solve 

[LaurieBT]

Hi @ScuAnne,

My apologies, we're happy to look into this for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address and more information, I'll look into this. Thank you!

Best,

Laurie

[LaurieBT]

Hi @Emilybragunier,

I'm sorry to hear this! I'm happy to look into this further for you. It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this. Thank you!

Best,

Laurie