Re: Got 2x points instead of 3x
Did you check to see if your transaction was rewarded for the price of the item(s) and then a second transaction showed the splurge reward with twice the points? Sephora breaks up the extra points as a separate transaction. Unlike Ulta which gives you one lump sum of points.
RE: Got 2x points instead of 3x
Re: RE: Got 2x points instead of 3x
Hi @AmyLon, @MissCassandra, as @LCResz mentioned, you receive the normal amount of points for your initial purchase (as you usually would), and then the update is added to your Beauty Bank after. Be sure to check your Beauty Bank summary. For example, if you placed a $25 order, you would get 25 points for the order and then an additional 75 points would be added after for the 4x the points.
I also recommend logging out and logging back into your account. If you still don't see the points, please send me a PM so I can look into this for you. Thanks!