Cannot cancel order (order changed from Canceled to In Progress)

[yytt5566]

Hi,

I've tried to cancel my order(#ending 4642) a few times and the status first showed "Canceled" then turned back into "In Progress" a few minutes later. What should I do to really have the order canceled?

[keelybt]

@yytt5566 I'm sorry to hear that you were having trouble.  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service