Cancel order

[Ximeeorozco]

Hola, me gustaría cancelar mi pedido, por favor 

[DaneeBT]

@Ximeeorozco We have a very short timeframe in which we are able to cancel orders. It looks like your private messages are currently turned off. You can adjust your preferences in your settings on a browser, not the app. Please send me a private message with your order number and reason you'd like to cancel it or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. 

[Ximeeorozco]

Hi! how can I send you a private message? 😊

I think I’m not able to 

[LaurieBT]

@Ximeeorozco, it looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). Please look for the settings/gear icon in the Community.

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!