I recently have a very bad experience with my online order… I placed the order when I was 20% off when I was about to check out I got an error message that some of the items is not available for same-day delivery, please change the items or choose a different fulfilment method but it wasn’t letting me know which items so I called the Sephora. The person who answered my phone not sure what he did. He just asked my credit card and he said you’re all good to go. Your order has been placed. I was so shocked that he did not even confirm with me when I got my email. I looked at it. It says that it’s a ground shipping on some of the items so I called back and I said I don’t need the ground shipping. I would like to have the same-day shipping if it’s not available then I would just not need that items cause I won’t be available all the time the delivery date is a manager said well in this case I cannot modify the order that’s already been placed, but I can certainly cancel this order and we can re-process again as a person who initially answered my call or who placed the order is new and he did not pay attention and did not choose the same-day shipping even though it is available for same-day shipping I said OK and then she cancelled the order when she was trying to re-processed the order she got an error message saying need a verification contact Sephora and then she said well in this case I have to fill out some form and then you have to wait a couple hours for our team to review it just because we cancelled the order and I’ll be processing the same order. Maybe that’s why so I waited I called again. They said it’s the same thing as she tried. Troubleshooting asked me to choose the password change the payment method which I did everything deliver the same so she said OK wait a couple more hours and for the inconvenience will give you 500 points. I waited and they called next day actually a chat next day and the lady said well. I don’t see any points in your account being honoured and unfortunately, I cannot honour any points because it’s not recorded in the chat or called that you made yesterday and she said if you’re not happy you can just let me know and I can pass your feedback and I was like I’m still waiting and I still cannot place any order because it’s needed verification even though it wasn’t my mistake she said well we can also give you same price when you’re ready to place the order. I said it’s not about the price of what if the items are not in stock then she said well I cannot do anything. You just have to wait and I’ve been waiting. Does anyone know what’s going on cause apparently every time I called there’s a different person who answer the phone and every time they just tell me one thing you just have to wait. I am so frustrated because these items are on sale and the person who placed the order for me. He placed the order wrong and I had to cancel right away so now I can’t even place the order because my account is under review