Egift card scamming
I just bought a egift Card online, and when I entered all my information
and clicked place order, the Sephora website gave me a message and said
that my transaction was declined and told me to try aga...
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Re: Egift card scamming
I don't think you're phrase gift card scamming is correct, they are not
intentionally scamming people. They are just incompetent morons. The
same thing happened to me. The money in my account was take...
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Re: Egift card scamming
This is happening to me as well. Cashstar customer support says they
can't help and send me to Sephora customer support. Sephora customer
support says they can't help and send me Cashstar. Sephora cus...
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Re: Egift card scamming
This just happened to me too! Both times they said payment declined but
then they took 80$ out of my account (40+40). Super disappointing. the
gift card portion of the site should be shut down until its fixed.
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Re: Egift card scamming
Hi @hello123454321 Oh no! All eGift Card purchases are made through our
third party, CashStar. Please contact CashStar directly by phone at
(866) 286-1262 between 8am and 12am (eastern time) or via em...
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Re: Egift card scamming
In efforts to get a gift card processed, I spoke to customer service at
Sephora three times. Every time they point the finger and pass
responsibility to cash star. I've called Cash star three times. G...
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Damaged gift cards
My daughter has two gift cards. One for $30 and another for $25. Both of
them are the paper type and the card number and pin came off on the
sticker. On both, parts of the gift card and/or pin are mis...
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I got scammed
I was given a Sephora gift card for my birthday on March 2nd, 2024. On
March 30, I tried to use my card and was told there was no money on my
card. I had not scratched off the numbers in the back yet ...
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Re: I got scammed
Same thing happened to me, they canceled my order and won’t let me get
back my money. On top of that they won’t even help me and I’m confused
because they are always voted best makeup store?Spoiler (H...
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Re: I got scammed
Same thing happened to me ! Sephora wouldn’t help at all. I’m ver
disappointed at the company and will not shop there anymore!
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Re: I got scammed
Hi @lala64 I'm so sorry to hear about this! I'll send you a PM.
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Re: I got scammed
Same thing happened to me, very disappointed at Sephora! Will not shop
there any longer. They just don’t care.
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Re: I got scammed
That really sucks. I am in the situation right now and I am on hold
hoping they will investigate this further. I received a gift card from
my in laws for my birthday and sadly they had to wait to give...
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Re: I got scammed
Same thing happened to me. Spoke to them and said there was nothing they
could do. I had to contact the merchant who sold the card to my husband.
Sephora does nothing about this and there are hundreds...
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Scent Certificate
Hi, I just bought the men’s fragrance sampler kit and I’ve just read
that you cannot redeem the certificate, which doesn’t even have a code
even though I was told by employees that I could. How do I redeem and
get the full bottle online?
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Re: Scent Certificate
Hi @Gorganator, I'm happy to check on this and I'll send you a message.
Best, Laurie
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Sold expired foundation
Purchased online lancome care & glow foundation with a gift card the
color was too light went in store and exchanged and purchased another
lancome teint idole in the same shade turns out I didn't like...
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Re: Sold expired foundation
Hi @Quemoney I'm sorry to hear that! As the item was exchanged in store,
please contact the Sephora store directly if you have additional
questions or concerns. Regretfully, we, www.sephora.com, are unable to
process exchanges.
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unable to redeem birthday gift
I placed an order but totally forgot to use a promo code 🤦♀️ so I
canceled it a few moments later. In that order was my birthday gift and
an insider point item. When I went to reorder my insider poi...
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Missing package, lost package
the delivery person put the package outside of the community gate and a
very obvious place that anyone could just take it. it's not cheap and
it's my birthday gift. 😞
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Delete gift card
How do I delete a gift card from my account? My gift card total is 11
dollars and I need more than that but I can only add two gift cards at a
time
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Re: Delete gift card
@thebeautygirl13 You should be able to delete the gift card on the last
page of checkout! If you would like to apply more than two gift cards
toward your order, please contact us via phone at 1-877-73...
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Test
Trying to figure out what my username is..!
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Re: Test
Hi @EyeForElegance I see that your Community username is
"EyeForElegance"!
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missing package
i did same day delivery with sephora. it was delivered through doordash
and never received no picture evidence or anything.
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Missing points from Fragrance 4x Event
Hello, I am missing points from my purchase I made on 5/07/2024, store
490, transaction 81529. I had asked whether the item was eligible for 4x
points prior to purchasing the Sephora Favorites Clean F...
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Points after refund
Hi,I purchased an item and used 500 points but needed to get a refund on
the item. Do I get my 500 points back?
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Re: Points after refund
Hi @Mia0505 Return of merchandise purchased with a Beauty Insider Cash
Reward will be for the price actually paid after applying the $10
discount. Neither the 500 Beauty Insider Points deducted from y...
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