Delete review
Hello, id like to delete a review on my page. I wanted to originally
edited it but I’m not seeing an edit option. Is there a way to? Ty!
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Re: Delete review
@keelybt Hello, I reviewed the Kaja Dewy Bar Blush & Lip Balm, it’s a
photo+review. Thank you.
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Re: Delete review
@maralebar There isn't a way to edit your review. We can remove it for
you, so you can repost it. Please let us know which review you would
like removed.
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Wrong item recieved
Spoiler (Highlight to read) Hi there I ordered a Shiseido lash curler
and received a Fenty highlighter instead. Can I please get some
assistance. See photo attached. Thanks!
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Need to add store receipt
Hi, I need to add my store receipt in my account. Which I missed
earlier. Can someone please help me how to add.
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Perfume sampler
I bought a perfume sampler with the certificate for a full size. How do
I get Nette Thé Vanille if it’s not on the website or in any of the
stores near me??
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Re: Perfume sampler
Hi @Caseyka, My apologies! The full size might be unavailable on the
site at this time. I recommend keeping an eye on the site for updates in
the near future. Best, Laurie
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Re: Perfume sampler
Will it be restocked?? It isn’t even there to get emailed when it
restocks. So is it actually coming back or was I sold a set that can’t
be fulfilled?
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cvv code not saving
my friend just got me a 100$ mastercard and i tried to buy some products
with it, but everytime i enter the information everything saves except
the cvv code, ive tried everything, how do i fix this
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Re: cvv code not saving
Hi @theokren Oh no! It looks like the financial institution is not
allowing the charge to go through. I recommend contacting the number on
the back of the card for more information or using an alterna...
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Someone else using my account?
I have a few in store purchases appearing in my account from different
locations but none of them were mine. I have also received the e-receipt
for one. How worried should I be and what do I do about this?
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Re: Someone else using my account?
This has been happening to me as well. It is so strange. It happened
during the time we get the 20% discount and just now in the month of
April while I was on vacation, someone used hundreds of my poi...
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Not delivered package!!
Hello all I ordered a package from Sephora around 10 items to be
delivered to my mother’s address so I chose same day delivery option as
her plane was next day i tracked the order it was delivered but...
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Add points after purchase
Placed an order with instacart, have the receipt but I need help to add
the points to my account
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Fleet optics did not deliver my package, BEWARE
I made a relatively small order online that was supposed to be delivered
today by fleet optics but was NOT! Sephora told me they could not “offer
any assistance on the matter” and could not reship my ...
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Forgot to Add Promo Code to Order
I made a fragrance purchase and did not input the Promo Code (GET4XPTS)
is there any way I can input it after I placed the order?
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Order canceled with 250 birthday points
Hello, I was placing an order for the second time today and in my cart I
cliked on redeem my rewards and redeemed 250 birthday points. I
cancelled my order like 5 mins later but I'm afraid the 250 poi...
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Free samples
Just got my order and I didn’t receive my supergoop sunscreen samples
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Re: Free samples
Hi @christie1556, I'm sorry about this! I'll send you a message. Best,
Laurie
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Credit Card Look
I was recently approved for the credit card (Sephora Visa). Since the
temp card was not working because of a CVV issued and then was removed
from my account, I decided to go in store and ask if they c...
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Re: Credit Card Look
Hi @xtinajtz, I'm sorry for this experience! I'll send you a message
shortly. Best, Laurie
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BEWARE! Sephora Gift Card Fraud
Bought $50 Sephora gift card for a friend on Dec 10, 2023. My friend
tried to buy Sephora products using the card for the first time on Dec
17, 2023. However, the cashier said that the balance on the ...
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Re: BEWARE! Sephora Gift Card Fraud
UGH YES. This just happened to me today! My bridesmaids bought me a $30
gift card last week, we we went in store today to buy makeup for my
wedding. Great experience instore, but when we went to check...
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Re: BEWARE! Sephora Gift Card Fraud
Wow I can't believe how often this is happening. I spent over an hour in
a Sephora store in NYC with this same problem. My mom gave me a $50 gift
card for Christmas and when I tried to use it yesterda...
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Re: BEWARE! Sephora Gift Card Fraud
I cannot believe that this is a such a common thing. This was my first
birthday I asked for a Sephora gift card and was excited to use it for
the sale. As soon as I was checking out my card balance was only $2!
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Re: BEWARE! Sephora Gift Card Fraud
Agreed! And they use within a couple of days of activation. They know
it's an issue and refuse to do anything. I reported to FTC as well.
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Re: BEWARE! Sephora Gift Card Fraud
This is so frustrating currently going through the same thing I bought a
50$ gift card that I was originally going to gift but ended up keeping
it and when I tried using it yesterday balance was 0
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Re: BEWARE! Sephora Gift Card Fraud
This just happened to me… received gift card as gift on 12/28 and rep
told me it was used online 12/23.. the day the card was bought….. I also
don’t have 16 digits only 13 please help
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