cvv code not saving
my friend just got me a 100$ mastercard and i tried to buy some products
with it, but everytime i enter the information everything saves except
the cvv code, ive tried everything, how do i fix this
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Re: cvv code not saving
Hi @theokren Oh no! It looks like the financial institution is not
allowing the charge to go through. I recommend contacting the number on
the back of the card for more information or using an alterna...
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Someone else using my account?
I have a few in store purchases appearing in my account from different
locations but none of them were mine. I have also received the e-receipt
for one. How worried should I be and what do I do about this?
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Re: Someone else using my account?
This has been happening to me as well. It is so strange. It happened
during the time we get the 20% discount and just now in the month of
April while I was on vacation, someone used hundreds of my poi...
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Not delivered package!!
Hello all I ordered a package from Sephora around 10 items to be
delivered to my mother’s address so I chose same day delivery option as
her plane was next day i tracked the order it was delivered but...
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Add points after purchase
Placed an order with instacart, have the receipt but I need help to add
the points to my account
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Fleet optics did not deliver my package, BEWARE
I made a relatively small order online that was supposed to be delivered
today by fleet optics but was NOT! Sephora told me they could not “offer
any assistance on the matter” and could not reship my ...
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Forgot to Add Promo Code to Order
I made a fragrance purchase and did not input the Promo Code (GET4XPTS)
is there any way I can input it after I placed the order?
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Order canceled with 250 birthday points
Hello, I was placing an order for the second time today and in my cart I
cliked on redeem my rewards and redeemed 250 birthday points. I
cancelled my order like 5 mins later but I'm afraid the 250 poi...
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Free samples
Just got my order and I didn’t receive my supergoop sunscreen samples
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Re: Free samples
Hi @christie1556, I'm sorry about this! I'll send you a message. Best,
Laurie
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Credit Card Look
I was recently approved for the credit card (Sephora Visa). Since the
temp card was not working because of a CVV issued and then was removed
from my account, I decided to go in store and ask if they c...
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Re: Credit Card Look
Hi @xtinajtz, I'm sorry for this experience! I'll send you a message
shortly. Best, Laurie
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BEWARE! Sephora Gift Card Fraud
Bought $50 Sephora gift card for a friend on Dec 10, 2023. My friend
tried to buy Sephora products using the card for the first time on Dec
17, 2023. However, the cashier said that the balance on the ...
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Re: BEWARE! Sephora Gift Card Fraud
UGH YES. This just happened to me today! My bridesmaids bought me a $30
gift card last week, we we went in store today to buy makeup for my
wedding. Great experience instore, but when we went to check...
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Re: BEWARE! Sephora Gift Card Fraud
Wow I can't believe how often this is happening. I spent over an hour in
a Sephora store in NYC with this same problem. My mom gave me a $50 gift
card for Christmas and when I tried to use it yesterda...
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Re: BEWARE! Sephora Gift Card Fraud
I cannot believe that this is a such a common thing. This was my first
birthday I asked for a Sephora gift card and was excited to use it for
the sale. As soon as I was checking out my card balance was only $2!
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Re: BEWARE! Sephora Gift Card Fraud
Agreed! And they use within a couple of days of activation. They know
it's an issue and refuse to do anything. I reported to FTC as well.
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Re: BEWARE! Sephora Gift Card Fraud
This is so frustrating currently going through the same thing I bought a
50$ gift card that I was originally going to gift but ended up keeping
it and when I tried using it yesterday balance was 0
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Re: BEWARE! Sephora Gift Card Fraud
This just happened to me… received gift card as gift on 12/28 and rep
told me it was used online 12/23.. the day the card was bought….. I also
don’t have 16 digits only 13 please help
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Re: BEWARE! Sephora Gift Card Fraud
Can you please help me as well. I purchased a gift card and all they say
is go to the store you purchased it from since you bought it from a
third party there is nothing we can do. They made 4 purchases ONLINE and
they still can’t help me
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Re: BEWARE! Sephora Gift Card Fraud
current situation, wack sephora couldn't even tell me any information.I
had fraud with a target gift card and they were able to tell me what day
and what it was used for.What ended up happening?
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Re: BEWARE! Sephora Gift Card Fraud
I am going through the same thing. I bought a $50 gift card for my
niece, and she went to use it and they said it was depleted already. The
last 4 digits of the card are missing. I am calling the 800#...
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Re: BEWARE! Sephora Gift Card Fraud
I had the same situation happen today. I bought the card on 12/8, it was
drained to -0- on 12/13 but I still have the card and the package and
stickers are untouched. A manager at Sephora's help line ...
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Re: BEWARE! Sephora Gift Card Fraud
hi! i also have the same problem as well. i had an 100$ gift card and it
said it didnt cover the cost in my cart (which is did) so i deleted an
item, went back to checkout and it said my gift card had 20 cents left
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Re: BEWARE! Sephora Gift Card Fraud
same thing happened to me. my grandma bought me a 150 dollar gift card
for my birthday. balance is 0 dollars. still have the receipt and
everything.
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