MARCH SNEAK PEEK!

[SephoraPLAY]

Heya PLAYers,

Festival season is upon us, and your March PLAY! box is here for it! This month’s theme is Festival Beauty.

Want to know specifics?

Your box will have either IGK Mistress Hydrating Hair Balm, Briogeo Blossom & Bloom Ginseng + Biotin Volumizing Spray, or Verb Ghost Oil. Excited to get your festival hair on? We thought so.

xoxo,

Team PLAY!

[JennLeg]

How do you know what you’re getting

[jennatayyy]

View your recent orders. Click on the March Sephora Play! order. Look at the item number, and the last 3 digits are the box you will be receiving. After knowing the last 3 numbers, you can search it in the conversations, and a chat should have a list of the items in the box.

Hopes this helps!

[JennLeg]

Wow thanks so much! I had no idea 

[Sanzi12]

How do you know what box and what's inside already?

[jennatayyy]

View your recent orders. Click on the March Sephora Play! order. Look at the item number, and the last 3 digits are the box you will be receiving. After knowing the last 3 numbers, you can search it in the conversations, and a chat should have a list of the items in the box.

Hopes this helps!

[Adoptdontshop]

Ugh!   Hair samples are not why I enrolled.  Hair is super specific as to what works.  Not excited 🙁

[Anonymous]

My February box Sephora lipstick that I love came broken! I love the facial products though.. Still highly upset about about the lip stick and the NARS products were damaged box was smushed and unusable 

[Anonymous]

My February box that came was a joke! I only got 4 out of the 6 items and the Sephora Lipstick was broken when I opened it. I was so bummed out because I really wanted to receive the Peter Thomas Roth Firmx Peeling Gel and the Belif Moisterizing Eye Bomb! I’m getting really tired of Sephora Not sending any or the RIGHT SAMPLES WITH MY ORDER! I’ve often told my friends about how great Sephora is and how great the samples are and lately I’ve been getting ripped off by not getting 3 of them or even the ones I chose. I spent 45.50 at Christmas to receive the special Gift Bag they had full of Samples and I never received it because they said they were sold out!! I was furious! I’m really losing confidence that I’ll get what I asked for. It’s a shame because I loved their store before this. Anyone else have troubles getting the samples you asked for? 

[AilahW]

Yes, I have also noticed this. Throughout the holidays I did several orders with no chosen samples (in fact, no samples at all) and I spent over $1k in combined orders. I was very disappointed, They have been marginally better after the holidays but it is still not consistent. 

[AKGAMCJKGJMG]

My lipstick was broken too 😑

[CupcakesLoveMe]

My lipstick was broken and smushed as well. 

[liz4583]

Did you contact their customer service? I had a busted perfume sample once and they just sent me an entire new box.

[Anonymous]

You're lucky.  I was told that they couldn't replace a box or any samples that were damaged or broken when I contacted them.

[Anonymous]

I also contacted Customer Service twice and all they could say was the samples were probably sold out and that they would give me Points to make up for it. I spent 45.50 on purpose just to get the Gift Bag full of Samples at Christmas and they never offered to replace it! They just gave me 50 points added to my account. Big deal, I wanted the Gift Bag! I’m still mad about that and now I didn’t even get the 6 samples in my February Box! I’m ticked off. I’m definitely going to complain about this because it’s just not right. I’m paying for 6 samples and I only got 4. WTHeck? They probably won’t do anything about it. 😣😖

[audgey]

I hate getting hair product samples. I have such long hair it all gets used up in one use. Skin care and makeup is what i signed up for. Unfortunately i think im gonna have to unsub 😕 its only 10 bucks but if i get a hair product every month, its not worth it. Also one of my lipstick samples from last month arrived broken 😕 

[christinaclabou]

Normally I do not like getting hair stuff because it never comes with enough for my long hair to really test it to see if I luke it and want to buy it but my hair probably needs these types of products so I am interested in seeing what it does for my hair. I just hope and pray the samples are big enough to not only get one full use out of it but maybe even two uses that way I can tell a difference to know if I want to buy it in the full size. Normally hair samples do not even do half of my long thick hair so I hope these kinds are different.

[mynameisQueenC]

Totally SAME on the hair products. They either need to double up the hair samples or start using larger sample sizes (those free with purchase sizes would be good because they are often smaller than travel size but more than a partial-use foil pack).

[sybelausia]

I'll take hair masks over a red lip every month any day

[luvsparklelife]

Me too!! So not a red lip person.

[SarahiOB]

Not excited at all! I think all of us are here for makeup or maybe skin care samples... but HAIR CARE, total failure! Step up your game Sephora !