Has anyone noticed that the Valentino eye liners were launched in Octoberish they went out of stock never came back in and on my favourites lists continue to show it is more and more discounted???? Also is anyone else confused how Prada was highlighted for their new launch but was sold out and remains sold out?! Also it looks like we finally have Dr Idriss but the little pack to test it has remained unavailable? I just don’t understand why things are highlighted to us on the app and the 24hour available and then just never available for purchase??? Does anyone else feel like Sephora doesn’t care about their Canadian customers?

I have been waiting a week now for them to update the website for the birthday gifts and still nothing. I’ve seen complaints on here already with employees saying they will report the issue back and when I talked to customer service they said to wait 72hrs for it to update I said it’s already been 6 days! I mentioned there was something I wanted to order and I want to get my gift with this item but don’t want the item to go out of stock and was told to order the thing I want and then order something else when the bday gift comes available like no I don’t want to buy something else just to get my bday gift what bs is that. I said it’s hard for me to get to a store I don’t have a car work in areas where one isn’t easy for me to access so I can’t get to a store either. I’m surprised by this issue as in previous years it never seemed to be a problem. When is this issue going to be fixed it’s becoming very frustrating since there seems to be no one fixing the issue and the chat is just telling people it’ll be reported back or to spend more money when it does become available be for real! In this economy!