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View activity, savings and benefits
Redeem items, samples and more
View and track online orders
Reorder it from in-store and online purchases
View saved products
Recommendations from your store visits
Manage your services, classes and events
Complete your beauty traits for personalized recommendations
Payments, contact info, addresses and password
Ask questions, join challenges, and get recommendations from people like you
Discover topics tailored to your beauty interests
Add your photos and get inspired by fellow beauty lovers
From makeovers to personalized skincare consultations
Get inspired, play with products & learn new skills
Exciting launches, parties & more
Explore what's hot in your store
UPDATE: this thread is closed. Please ask your questions in the new thread here: https://community.sephora.com/t5/Oh-Canada/Sephora-Canada-Site-Product-Update-Thread/m-p/3936771
Hello Canadian BTers!
I'm starting this new thread to act as the official update location of new launches, LE products, and brands that are on coming to the US site but may be launching (and returning) to Sephora's Canadian site at a different time. There are a lot of changes happening in real time over here, and in the spirit of communication, this thread is to keep our BTers abreast of the information we have. This is not going to be everything, and could also be subject to change (and hopefully we won't need this thread forever), but we are working with the Canadian team to get as much information for you as we can.
That being said, we will only be using this thread to speak to dates and info about big upcoming launches, LE products, and brands that are on the US site and are coming to the Sephora.ca site. If you have a question about any of these things, drop it here, and we will do our best to track down the answer for you.
I realize that you guys are feeling all of the feelings right now about the new warehouse move, but this thread is not a venting loop, nor is it a thread to deal with customer service issues (as I don't have any access to our order systems). We've got quite a few of those on the community already (for totes good reason), but I'd like to keep this specific thread informational, if possible.
Okay on to the info! Here's what I know (previous releases in spoiler):
New Launches / LE products
KVD
Restocks
Brands
If you have a question about a new US release or LE product on the .ca site, post it below and I'll try to get you an answer!
@elise222 the matte nudies are now live on sephora.ca!!! And I just checked it shows all the nearest stores to me have them in stock too!
I ask them too @elise222 and get the same answers but once I think they answered this summer so that sounds like it should be by June (I hope). I have been thinking to pick one up direct from their site since they occasionly have discounts.
I was hoping the first time they told me "soon" they would've been up before the end of the spring sale, but sadly not!
I think their site has 15% off your first order, though. So ordering from there is probably a good plan! It's sadly out of stock on their site though, too.
Awh yah same here..the 15% is great but last I checked naughty n spice was oos and since I don't know how it will perform on me, I like the option to be able to easily exchange or return which ordering direct can be a pain to do. I want to play with the testers! @elise222
Will we be getting the Sephora Favorites sets: hair saviours set and ultimate travel bag?
Great question, I would like to know as well! Also will Canada ever get atleast our own version of the sun safety set? @KatieBT
I feel like we won't get the sun safety one because of SPF labelling issues, but here's hoping. Two years ago we got one and it was AWESOME. The minis were great for travel and day trips.
@candacebt @KatieBT Will we get the restock on Lavanila deodorants before the 3x points end. Also even in out of stock, there are only three scents listed on Canadian site. Are we going to get back the full range. Thanks!
http://www.sephora.com/the-healthy-deodorant-P237120?skuId=1431774&icid2=products%20grid%3Ap237120
@fatimamummy and @veronika23 Pure Vanilla, Vanilla Lavendar and Sport Luxe will launch in a few weeks. Unfortunately they won't be in stock until after 3x points end.
Phew Thanks @KatieBT I was afraid they won't come back.
Thanks @KatieBT 🙂 So they aren't discontinuing the line... I guess vanilla grapefruit will be stocked later?
Great question @fatimamummy! I'd also like to know @candacebt @KatieBT. This is my go to deo... don't need a new one now but it's been OOS for so long... mine doesn't even show up on the site anymore 😞
@candacebt@KatieBT why does Sephora keep having app exclusive early releases where Canadians can't even get the product???? Why are we getting the shaft... again? Today it's the Milk holo stick in Mars. I can't recall what it was but this happened a few more times in the last months.
I also want to know why it's not Rouge early access. Don't we have any benefits anymore?
I think a lot of people in the community have legit questions/concerns and it seems we are being ignored... Can we get some answers please. Thank you.
Hi @KatieBT can we expect the New Viseart Theory palettes in nuance and amethyst to come in stock before the sale is over? It is live for U.S already and I wish I could have taken advantage of the sale for these.
Also wondering if the Givenchy Le Rouge in 322 coral gypsophila lipstick will come back in stock for Canada at all?
Lastly, Milk Holo stick in Mars..any idea when this goes up for us?
Thank you!
when will these items be available for sale? I can see them coming up in the search but they don't go anywhere when I click them.
http://www.sephora.com/search/search.jsp?keyword=charlotte%20gainsbourg&mode=all
Thanks!
Hey @Mochapj can you please clarify which products you're looking for?
Hi @KatieBT it's a Kohliner in shade Cours de Soir and 3 Multiple Tint sticks in Jo, Alice and Jeanette from the NARSxCharlotteGainsbourg collaboration.
They all had product pages last night but seem to have been taken down/disappeared.
Can we talk a second about the lack of inventory in Canada. The new warehouse has been open for 2 years now? and still we have inventory issues. It's so ridiculous! The items either sell out in a hot second or they say coming soon for weeks while the US is fully stocked... This is what my love list usually looks like and it's beyond frustrating... Why can't the buying team get more than 10 of each unit for Canada and have it launch on time? It's beyond absurd at this point. A company that makes billions can't even manage proper inventory. Sephora should be organized and there is no excuse for this!
The bronzer was weird too. I wanted it during the sale and it was OOS. One morning I was up really early and checked out of habit and it was in stock! So I snatched it up so quick. Not long after, it was OOS again so then I was panicking my order would be cancelled or something. Next morning, same thing again where it was briefly in stock.
I'm assuming that must be because it's based on a digital inventory and maybe they had a couple of cancelled orders....but I had an email reminder set on the bronzer and didn't get an email when it came back in stock.
I also wish they had some kind of option where if the item isn't available in Canada yet, it said "coming soon" or something along those lines rather than "Out of Stock". Because I've noticed many Limited Edition items will show up as Out of Stock, but they actually just haven't launched on Sephora Canada yet.
Some of these products now say OOS and to my knowledge they never went live... Can we get some answers please? This is beyond frustrating!
Hey @veronika23 I have some answers for you!
The O!Mega Bronzer should be in stock in early May.
The Stila Duo Chromes should be in stock by May.
Kevyn Aucoin should be in stock by the end of next week.
Pat McGrath goes live tomorrow!
The Farsali is in stock now, but I'm sure you knew that already 😄