September Rewards Bizaar 2017

[CassieLe]

Hello everyone! I'm sure you've seen the email that was sent out that made my heart skip a beat! For one of the 1,000 point rewards is the 2016 Hourglass Ambient Edit Palette! 😱 in the email they stated that all rewards are posted on tuesdays and Thursday's from 9-5pst. I'm a working woman so I can't sit on my Sephora app on my phone and refresh every few minutes. Hoping someone could give me the day of the month this will launch? Thanks loves! 

[castaway80]

Mine too yay!

[mermadelove]

Hi everyone. I think the problem with the higher point 'rewards' is that there are so very few of them. I looked for this reward at 12:04.( That's when they drop- in my time zone)  Sold out. Of COURSE it was!! There were only 38 of them available!!! I don't care how awesome your system is, if you are not checking out in person one item at a time like in the grocery store, If 1000 people all order those 38 palettes at the same time, I'm not surprised that people are getting confirmations and then Sephora realizes that they are out of stock. I think this is also why some of us see them as "sold Out"literally the second they post. Let's say your server/browser is slower than your neighbors. By the time 10:00 and 43 seconds goes by and your page is loaded, she's already placed her order in the first 1/2 minute! Imagine that same scenario 38 times in that first minute and that's why some of us see things as sold out the second they post!  I think if we could just  tell Sephora what brads we like, they could curate rewards for us when we redeem. They could do something like 1000 points gets you 5 deluxe samples 2000 gets you deluxe samples and a ull sized. Or whatever. But something where it's not a paltry amount of Special items that seemingly  less than 1% of qualified buyers get to enjoy!

[kapeterson24]

I understand they go quickly, but there were supposed to be 800 available. The last time this happened, I anxiously waited for shipping notice for 5 days before they cancelled the order. It shouldn't take 5 days for the system to correct if it sells out in 3 minutes. You should be able to see how many orders you confirmed versus how many items you have within minutes.

[MariaLis]

I think it was 800 for US and 38 for Canada. And I absolutely agree that's it's too much to wait for such a long time just to confirm the item is out of stock. And it's really hard for me to understand how it possible to sell 1000 items if you have only 800 in stock in your system

[misscg]

So I just called and was told it's normal for it to still be processing today and that I should receive tracking info on Monday since they don't ship over the weekend. Sucks they refuse to inquire with the warehouse if they have any left as other companies are able to do. 

[kapeterson24]

Well, let's hope this is the correct answer. Maybe we will still get lucky.

[castaway80]

I just got my shipping notification hopefully you will get yours soon too!

[castaway80]

I JUST got my shipping notification at 10 pm eastern time

[MariaLis]

Thank you so much for good news! 

Good luck to all of us!

[skii]

I called and that's the answer I got too! They're just waiting to restock until they can ship on Monday 🙂 

[misscg]

Hmm restock? Didn't get that in my answer but that makes some more sense. Hopefully this is accurate and Monday will be a great day...for shipping confirmations lol.

[PrettyPaint]

Well that sounds like good news! Thanks!

[Kim888]

Thanks for letting us know what they said!!

[PrettyPaint]

Hmmmm...I feel like I've definitely received shipping confirmations over the weekend before.

[misscg]

I know right? I know have received shipping confirmation on Saturday mornings but it's just the label being created and doesn't actually move until Monday.

[Anonymous]

I got a confirmation email for the reward order yesterday and no shipping confirmation. I was waiting and waiting and nothing. I went to check my order details and apparently it's cancelled now?? I still haven't received an email confirming either way! Not cool 😞 

[kapeterson24]

Oh no! I'm so sorry. I'm afraid I won't be getting mine either.

[MariaLis]

Do you have cancelled status now? Was your order status update?

[PrettyPaint]

That sucks! I'm sorry. Mine still hasn't shipped either and I'm thinking it's not going to happen. 😞

[kapeterson24]

Mine still hasn't shipped. Called rouge concierge and was told my chances of actually getting it are 50/50. That's pretty disappointing

[castaway80]

Just got my shipping notification