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200,411 Posts
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Neglect towards customer in store
I am so sad... I have limitations which make me imobile and had just
been bed ridden for nearly 6 weeks through the holidays and my birthday,
making me so depressed I also couldn't even celebrate. Ton...
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Re: Neglect towards customer in store
@CatDro9 I'm so sorry to hear about your experience and appreciate you
bringing it to our attention. I will share this feedback with our stores
team. If you would like to be contacted regarding your e...
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My wallet as been stolen and I done longer have ma credit refund card in h hand
Hi there, I lost my store credit card in a move and have been unable to
get help from Sephora customer and in store service to resolve this
issue. I have the receipt for the store credit which has mos...
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
Was the store able to help get your credit back? I have the same
problem. I have the receipt but not the store credit gift card. Sephora
customer service is able to see that the money is available for...
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
Hi @rosasuperior, I'm sorry to hear this and I'm happy to see if we're
able to assist. It looks like your private messages are turned off, and
you can adjust your preferences in your Community setting...
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
@ninick I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your
registered email address and a picture of your receipt. You can...
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
I went into the store that issued me the credit and I had my original
receipt. They didn’t know what to do and they asked if they could keep
my receipt and they would look into it and call me back. Can you please
tell me what they should do.
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
@rosasuperior It sounds like they might be opening a ticket for you. If
you still have a picture of the receipt, please send me a private
message with that and your registered email address.
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
Yes, I have a picture of the receipt. Trying to figure out how to reply
to you privately.
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Re: My wallet as been stolen and I done longer have ma credit refund card in h hand
@rosasuperior You can adjust your account settings (the gear icon) on a
desktop or mobile web browser, not the app.
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Internship Application Help
Hi! I applied for the Design Intern- Marketing, Fragrance position
October 6th, 2025. I know that applications were only open for 24 hours
that day and hopped right on it. However, I've been checking ...
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Re: Internship Application Help
Hi! Did u ever figure this out? My application says it’s been received,
I hope to get in as well :,) please let me know if u got any information
about it ❤️
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Re: W2
Hi @genniiiiiii, if you're unable to receive your W-2 by mail, we're
happy to help. It looks like your private messages are turned off, and
you can adjust your preferences in your Community settings (...
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Order arrived late and severely damaged
My order arrived several days late and severely damaged (both the box
and the items) that had to be discarded. Customer service has been no
help and told me to wait, despite all the evidences already provided.
Really frustrating and unacceptable.
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Re: Order arrived late and severely damaged
@YmamY, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
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Re: Order arrived late and severely damaged
Hi Laurie, already DMed you. Please check and get this resolved
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Missing package
I placed two order . Received one box . When I contacted they said both
order were in same box however I am missing an item and worth of 110
dollars . They said they can’t do anything and I should con...
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Re: Missing package
@ggn13 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact Sephora privately through Facebook or
Instagram for further assistance.
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Re: Item came damaged
@aariannaaa Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through our...
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Sephora refuses to resolve a missing package
I ordered a cologne for my boyfriends birthday and I got the
notification that it had been delivered, however the proof of delivery
was a picture of a house that was NOT MINE. I messaged customer serv...
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Re: Sephora refuses to resolve a missing package
@QueenQ199 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact Sephora privately through Facebook or
Instagram for further assistance.
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Former employee W2
Hello am i former sephora employee and i have moved and need my w2 forms
for 2024 and 2025. I tried logging in dayforce but im not able to access
it. Please help. Can you email me thank you!
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Re: Former employee W2
Hi @n4nz444, we're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Sephora Credit Card
I had a Sephora Credit Card and never used it. It was closed due to
inactivity. I would like to have one now. When I attempted to apply for
one it states that I have a card but when I call the custome...
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Re: Sephora Credit Card
Hi @CaliChik77, I'm sorry to hear this! I'll send you a message shortly.
Best, Laurie
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Re: Sephora Credit Card
Hi I Have The Same Issue, Can You Help Me Please 🙏😭? I tried To use my
credit card and it said account is close but when I re-apply it said I
already have one and when I login it says that I do have a credit
available, what can I do??
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Re: Sephora Credit Card
@beccaadellamars I'm so sorry to hear about this! Please contact
Comenity Capital Bank directly as they should have more insight into
this:1-866-841-5037 (Sephora Visa)1-866-864-7787 (Sephora Visa
Signature)1-866-702-9946 (Sephora Credit Card)
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Re: Sephora Credit Card
This does NOT work. The message says "if you are calling to reopen an
account closed by the bank, we are unable to assist you"
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Re: Sephora Credit Card
Hi @EimerMacOfficia, My apologies, I'll send you a message shortly. Best
regards, Laurie
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Some of the numbers on my gift card rubbed off and now I can't use the gift card.Some of the numbers on my gift card rubbed off and now I can
Some of the numbers on my gift card rubbed off and CS said over the
phone they weren't able to help me so now I can't use the gift card.
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Re: Some of the numbers on my gift card rubbed off and now I can't use the gift card.Some of the numbers on my gift card rubbed off and now I
@CatReiff I'm sorry to hear that! If the first 12 digits are visible or
you have that information available on a receipt, we may be able to
help. If you have this information, please send me a private...
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Order not delivered
I have placed an order for the date of January 24. It was scheduled to
be delivered on January 30. I yet to have my items delivered. All it
says on my order is awaiting to carrier pickup from FedEX. I...
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Re: Order not delivered
@TXDan32 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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