Order arrived late and severely damaged

[YmamY]

My order arrived several days late and severely damaged (both the box and the items) that had to be discarded. Customer service has been no help and told me to wait, despite all the evidences already provided. 
Really frustrating and unacceptable.

[LaurieBT]

@YmamY, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Thank you!

[YmamY]

Hi Laurie, already DMed you. Please check and get this resolved