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Post in Customer Support

can i return/replace damaged products after i’ve opened and used them?

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 so, yesterday i bought the merit complexion stick and i opened it this morning then it broke 😖

 

i used it on my face, and then it broke and the product fell onto my desk

 

would i be able to go to a sephora and get a refund/replacement?

Re: can i return/replace damaged products after i’ve opened and used them?

Hi @ShaydaJade Oh no! If your item was purchased in store, please contact your local Sephora store directly for information regarding a return or exchange. Thank you! 

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