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201,187 Posts
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Re: 12 piece Lunar new year sample gift bag
Good luck. I put in an order with the lunar new year samples. My order
came in but the samples did not! They “sold out” even though they
confirmed the order. It’s so rude! I was so excited to try my mini
goodies if you can’t tell
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Re: 12 piece Lunar new year sample gift bag
@DunyaS You should receive it as long as you enter the promo code at
checkout.
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Delivered but not received
I bought 3 colognes and it said that the order delivered and I didn’t
get the package and since then didn’t get the package, I need help with
this order Asap
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Sephora Card Payment
I do not have a Sephora Credit Card, but when I check out, the order
total includes a credit card payment. How do I remove this from my
order?
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Such Great Service !!!
Thanks Aaron at the Waikele store for such amazing service and
knowledge!!! I loved all the products you suggested and you were so
quick. In my 50’s my skin is just constantly changing and what you re...
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Re: Such Great Service !!!
Hi @BibinkaC, We're so happy to hear about your experience, and that
this Beauty Advisor provided excellent service for you! I'll send you a
message shortly so I can share your compliment with the store team. Best
regards, Laurie
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Samples never included with my order
I take time and care to select my samples but for the past several
orders I not only haven’t received the ones I requested but haven’t
received any. Is this the new policy and if so why put customers ...
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Re: Samples never included with my order
Hi @CT829, I'm sorry to hear this. Samples can be substituted but they
shouldn't be missing. I'll send you a message shortly. Best regards,
Laurie
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wrong email account/second account used
So i’ve had trouble for a while, everytime at sephora there are two
emails attached to my phone number.the correct one: ---wrong one: --- I
have points under the wrong account and need to merge the tw...
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Re: wrong email account/second account used
Hi @petraalgadi, I'll send you a message shortly to assist. Please note,
the email addresses were removed from your post for security purposes.
Best regards, Laurie
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Missing points from Dec Promo
Hello, Sephora had an event/promo for double the points you received
when you used your Sephora credit card in Dec 1-10 I believe. I bought
something on Dec 9th thinking I’d get double the normal rate...
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Online Order With Gift Cards
Hi how are you,I would like to place an order of four items paying with
three gift cards, at checkout it will only allow me to apply two at a
time is there a way to use all of them?Thank you!
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Re: Online Order With Gift Cards
@Lyladevlin Please contact us via phone at 1-877-737-4672 or via our
live chat, prior to submitting your order, so we can make sure all 3 of
your gift cards are applied. Thanks!
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Basket is out of date
I am trying to complete an online order and I keep getting the error
message that my "basket is out of date". I deleted everything from my
basket and re-added them. I also updated the app and it is st...
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Return
I recently bought something online with a gift card I got for my
birthday. However I didn’t like the item so I returned it, and before I
returned it I talked to an online sephora associate and they to...
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Customer Support Birthday
I accidentally redeemed points toward my payment instead of claiming a
CT Birthday gift, is their anyway to change this since my order is still
processing?
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Wrong birthday
Hi my birthday is april 1 but in my account it says january 1. Can
someone change it for me please?Thank you
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unlink number
hi i recently changed my number and the person who used to have my
number still has a sephora account with that number and majority of my
purchases have been going under her account which also means i...
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Rewards
I dislike that you have to have a reward of 750 points or higher to
receive your reward with your points without additional purchasing. I
already make quite a bit of purchases through Sephora Kohl’s a...
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Re: Rewards
Hi @Liv0124 Thank you for taking the time to share your feedback with
us. I understand your frustration and will forward this to the
appropriate team!
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Sephora Text Messages
Hey, I signed up for the Sephora texts message but I’m not getting my 10
percent off like it said. Anyone else having this issue?
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Order help
Hi there! I have had notifications throughout the day saying that my
order is super close but it hasent been delievered or updated on the
tracking service since yesterday. I keep trying to email the p...
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Re: Order help
Hi @Tbone10, I'm sorry for the wait and I'm happy to check on this. I'll
send you a message shortly. Best regards, Laurie
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Re: Order help
I don’t understand why it says this if the package is coming from
london aswell? I have been getting notifications that my package is
close but no updates and i tried to contact the tracking support ...
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scent certificate
Hello, I am attempting to redeem the scent certificate I received from a
sample kit. Are there instructions on the website? It seems like a
reoccurring issue. Jen S
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Re: scent certificate
Not working for me by putting the number in the promo section. Please
contact me to redeem.
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Re: scent certificate
I did find a promotions box when I went to the Sephora not Kohl's
checkout but now it says my certificate is not valid.
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Re: scent certificate
@niff03051, if your scent certificate states it can only be redeemed on
Kohls.com or in a Kohls store, please contact the Kohl's customer
support team so they can help: https://cs.kohls.com/
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Re: scent certificate
Hi @niff03051, If your scent certificate states it can be redeemed
online, then you would just need add the fragrance to your basket, and
enter the promo code in the "Promotions" section at checkout. ...
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Re: scent certificate
Hi, When I go to checkout there is no promotions box, just kohl's apply
coupons or kohl's cash Thanks
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