Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

Community

Community

Community Home

Ask questions, join challenges, and get recommendations from people like you

Groups

Discover topics tailored to your beauty interests

Gallery

Add your photos and get inspired by fellow beauty lovers

close
Sign In
Sign Out
Close

Shop

Close
Start a Conversation
Upload to Gallery
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support
|
CT829
NEWCOMER I Insider
‎02-03-2024 09:46 AM
‎02-03-2024 09:46 AM

Samples never included with my order

I take time and care to select my samples but for the past several orders I not only haven’t received the ones I requested but haven’t received any. Is this the new policy and if so why put customers to the trouble of selecting samples they’ll never receive? 

Labels:
Tags:
0
Reply
1 Reply
LaurieBT
MOD Rouge
‎02-03-2024 09:57 AM
‎02-03-2024 09:57 AM

Re: Samples never included with my order

Hi @CT829,

 

I'm sorry to hear this. Samples can be substituted but they shouldn't be missing. I'll send you a message shortly.

 

Best regards,

Laurie 

0
Reply
1 Reply
Conversation Stats
  • 1 reply
  • ‎02-03-2024 09:46 AM
  • 248 views
  • 0 Hearts Given
  • 2 Contributors