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201,187 Posts
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Re: Can't use my credit card rewards points? :(
Hi, I am having the same problem! Just got a new Sephora credit card and
don’t know how to link it to my Sephora beauty insider account
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Re: Can't use my credit card rewards points? :(
@LeeBee333 The credit card should have been linked to your Beauty
Insider account when you signed up. I would recommend contacting
Comenity directly for further assistance.
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Kesem Donation/Sponsorship Request
To whom it may concern, My name is Alessandra Isaacson, and I am a 1st
year student at Case Western Reserve University. I am also a chair on
Camp Kesem's chapter in the Greater Cleveland region, and t...
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Re: Kesem Donation/Sponsorship Request
@alessandrari Thank you for all the great work you do in your community!
We are not currently fulfilling product donation requests. To learn more
about Sephora's community engagement and giving, pleas...
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Beauty insider points
How can I figure out how many dollars I can get off of my cart using my
beauty insider points?
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Re: Beauty insider points
@Martialartsgurl If you have 500 points, you can redeem them at checkout
for $10 off your order.
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I need to add receipt to my Sephora account to get my points
How do I add receipts to my Sephora account
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Re: I need to add receipt to my Sephora account to get my points
@MeciChan I'm sending you a PM to assist!
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Re: $10 Sephora credit card credit not applying with purchase
@314liv Oh no! I'm sending you a PM.
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Phone number
Hey! Whenever I go into a Sephora they ask formy number but it's not
added with my account! How do I add my phone number?
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Exchange / Store Credit
Hi, I am just wondering if I can still exchange or get store credit for
an item after 62 days. I have tried the blush product 3-4 times to give
it a chance however I realized that I really do not like...
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Re: Exchange / Store Credit
Hi @Symmerly I'm so sorry, we are unable to accept items outside of our
return/exchange policy timeframe. For more information regarding our
return policy, please visit https://sephora.com/returns-exchanges Thank
you!
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No samples in order
I was really looking forward to the perfume samples I picked with my
order. There was nothing in my box.
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I have a question.
What happened to the samples you used to get when you bought stuff?
Without restrictions of having to buy so much product of a certain brand
to be able to receive those samples? I spent around 130 dol...
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Re: I have a question.
Hi @jhacks I'm sorry for the confusion. Our Sephora stores do not
include samples with every in-store purchase. However, you are welcome
to ask a Beauty Advisor if they have any pre-packaged samples a...
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Unable to cancel same-day delivery free trial
I have been trying to cancel my free trial since yesterday and it keeps
giving me the same error that an order is processing. I do not want to
get charged!!
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Same-Day Unlimited Cancellation?
Hello! I signed up for the the 30 days free trial of same-day unlimited
service. I did not want to continue using it after the trial as it was
very expensive, but cancelled 1 day too late. I got charg...
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Re: Same-Day Unlimited Cancellation?
Hi @lucgoose2019, Sorry, the subscription is non-refundable. To avoid
being charged, you must cancel the subscription before the end of the
trial period. I'll look into this further and I'll send you a message
shortly. Best, Laurie
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Lost Shipment Maybe?
Hi, My package hasnt moved from its location in almost 5 days. I think
it may be lost and UPS stated I needed to reach out to the shipper. Can
you help me with this? My birthday offer and other goodies were part of
this order.
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Re: Lost Shipment Maybe?
Hi @ashPritt, I'm sorry to hear this and I'll send you a message. Best,
Laurie
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All points gone
I just logged in and my points are gone. I never received any emails or
notifications that the points would expire 😕 plz help anyone
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Re: All points gone
LMAO as soon as I backed out of the community page my points magically
reappeared. They've been gone for days. They were still gone when I came
here to look for help. Sephora is messing with me 😭🤣
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Re: All points gone
Same. Mine disappeared also. From a same day order a few weeks ago I got
146 points. Now they poofed
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Re: All points gone
@egar Points don’t expire as long as you have made a purchase or
redeemed a reward or free birthday gift within the last year. I will
send you a PM.
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Cannot Login
Whenever I attempt to login into my account on either the website or
app- it tells me my password needs to be 6-12 characters (which it is)
or to reset it. I’ve attempted to reset it and it comes back with an
error message. Help??
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Re: Cannot Login
Hi @brainyblonde223, I'm sorry for the trouble and I'll send you a
message to assist. Best, Laurie
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Same day delivery return
Why can’t I return an item via mailing when I do same day delivery? How
unfortunate
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Re: Same day delivery return
Hi @tuesdayswiths, Sorry, at this time Same-Day Delivery orders will
need to be returned to a store location. Mail returns are not available,
but I'll share your feedback about this with our teams. Thank you! Warm
regards, Laurie
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Lunar NewYear 12 piece Sample bag
I put in an order and had the lunar new year sample bag in my cart. I
received my package but very disappointed to see my sample bag had been
sold out 😞
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12 piece Lunar new year sample gift bag
I want to set an online order(I didn't order yet), my total is $100+ and
I applied the Lunar new year sample gift bag but I was just wondering if
I'll still receive it since I'm ordering online and so...
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