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198,760 Posts
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Re: Order still in progress
Hi Chelz2219, I'll check the status of your order then send you a PM!
Always, Danee
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My orders are still in progress !
I placed 2 orders . One was placed 3 days ago and the other one was
placed one day ago. However, i still did did not get any shipping
confirmations for both of them and whenever i try to view my order...
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Re: My orders are still in progress !
Hi hebam268, I'll take a look at your order then send you a PM with more
information! lylysa, thanks for providing this information to hebam268!
🙂 Always, Danee
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Re: My orders are still in progress !
Hi, hebam268! With the recent discount promotion that ran, increased
business has lead to delays for order fulfillments. Sephora posted the
below on their check-out page to notify shoppers: Due to hig...
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Mother’s Day #SephoraSweepstakes
Surprise mom or treat yourself to a Chloé grand-prize bundle. Enter for
a chance to win the Mother’s Day #Sweepstakes, and you could be the
proud of owner of a wallet and sunglasses, plus bath and bod...
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Why are points not showing in my account?
Hi, I have made several purchases past month and week inside the JcP
Sephora store and I'm checking my account and is not showing any points.
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Re: Why are points not showing in my account?
Hi @Anonymous, I'll send you a pm to further assist you.
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MY ORDER GOT CANCEL WITHOUT ANY REASON! ANYTHING I CAN DO?
Hi I place an order on an item that is normally out of stock. I check
every day to wait for it to become available. When i was finally able to
purchase the item, they called me back 3 days later sayin...
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Re: MY ORDER GOT CANCEL WITHOUT ANY REASON! ANYTHING I CAN DO?
Hi @Anonymous, I'll look into this for you and pm you shortly!
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Affiliate program US
I signed up for affiliate program but it's only letting me do BR and AU;
not US! Help!
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Re: Affiliate program US
Hi JNN0321, Once you've filled out the online registration form, you
will be contact if your site has been approved. Once it has been
approved, please send me a private message and I can provide you w...
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Order still processing.
I placed an order about 3 days ago and my order of multiple things is
still saying that its processing which normally only takes on day and
then it says its out for shipping, which this time its not? please get
back to me???
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Re: Order still processing.
Hi Madeleine5, Due to our recent Spring Bonus promotion and higher order
volume, orders may take a bit longer than usual to process. Upon review,
your order is currently being processed at our Distrib...
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ORDER STATUS%3A UNSUCCESSFUL AUTHORIZATION REASON?
I made an order last April 23, 2017 and I just found out through check
the order status here on the website that it's "Unsuccessful
Authorization". Now, I wasn't sent an e-mail for this so I don't kno...
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Re: ORDER STATUS%3A UNSUCCESSFUL AUTHORIZATION REASON?
Hi JamesDelfy, I'm sorry your order has been cancelled and that you
didn't receive a cancellation email! I'll look into this for you then
send you a PM with more information. Always, Danee
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Samples
I ordered three skincare items during the spring sale and didn't get my
samples. When will I receive these?
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Re: Samples
Hi Tatyana11, I'm so sorry to hear your samples were missing from your
order! I'm going to send you a PM now so I can assist you with this.
Thanks!
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Re: Samples
Unfortunately you won't, sorry about that. Sometimes samples are
substituted and every once in a while samples are forgotten. Did your
order go through with the samples? A few times I've had samples i...
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Order stuck in progress for 3 days
My order has been stuck in progress for the past 3 days with no change
in sight. I understand that this is during a VIB sale but even so I
would like some sort of status update on my order so I know i...
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Re: Order stuck in progress for 3 days
Hi Yuniee, Upon review, it appears your order was placed over the
weekend on a Saturday, so it did not start processing until yesterday.
All Sephora orders have a 1-2 business day processing time in a...
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Didn't receive any samples with my order
Hi,My order from the VIB sale arrived today with everything I ordered,
but no samples. I selected 3, and none of them were included. Will I
receive them at a later date or am I out of luck? Thanks!
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Re: Didn't receive any samples with my order
Hi CourtneyNotLove, I'm sorry to hear this but happy to hear this been
resolved. Thanks!
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missing and empty packages
I placed 3 orders, one before the VIB sale and 2 during the sale and
only got package. The one before the sale never came. And I received my
third package today only to see nothing in there except for...
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Re: missing and empty packages
Hi @Chynie, I'm so sorry to hear your order arrived to you in that
condition. I'll send you a PM shortly to assist you.
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Forgot samples :(
Hi! I placed an online order but silly me forgot to select 3 samples. Is
there anyway I can add my samples to the order after its' been placed?
Thanks!
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Re: Forgot samples :(
Hi @yffulf, I will send you a private message in regards to this. Best
Wishes, Janean
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Re: Hi can you help me match up my VIB account to my online account please%3F
Hi @Anonymous, I will send you a PM so I can help you with this. Best
Wishes, Janean
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Missing 75% of my order
This is not really a question, more of a comment. Basically, I ordered 4
products ($200 worth!) and received 1 item and my 3 samples. My 3
purchased items were missing from my order! I was so excited ...
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Re: Missing 75% of my order
Hi niseypiece, I'm really sorry to hear this and I'm glad that your
missing items have not been sent out to you. I will share your feedback
with our warehouse teams so that we can work to avoid these ...
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returns
i bought a bottle of commodity magnolia eau de parfum about 2 and half
months ago, i no longer have the box or receipt, however i bought online
so i think i can print it out, i barely used any of the ...
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Re: returns
Hi YWCH, I'm sorry to hear that product isn't working out for you! You
can send the item back to us using the prepaid merchandise return label
which can be printed out here > http://returns.narvar.com...
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Wrong Birthday
I'm not really sure why but when I signed up it apparently gave me the
wrong birthday. It's supposed to be August 26 but it is listed as Jan
1st. Is there a way to fix this?
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be careful careful calling the 1-800 number
I ordered the bare minerals Ingrid Nelson kit and selected my foundation
shade as fair. When they sent a confirmation email my foundation shade
wasn't on it so I emailed them, they said that it was on...
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Re: be careful careful calling the 1-800 number
Hi ldiet, I am so sorry to hear about your recent phone experience and
thank you for bringing this to our attention! I'm going to look into
this for you then send you a PM. Always, Danee
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