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198,519 Posts
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hello%2C my status said Unsuccessful Authorization%2C what happened%3F
The status said unsuccessful authorization??? What happened? Did i pay
successfully? Or is there anything wrong??
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Re: hello%2C my status said Unsuccessful Authorization%2C what happened%3F
Hi hailey998, I can look into this for you! I'll send you a private
message shortly. Always, Danee
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Problem with Sephora Paypal check out?
Hi! Anyone has problem with Sephora Paypal check out? Paypal log in page
doesn't load after I clicked check out with Paypal. 😞
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Re: Problem with Sephora Paypal check out?
Hi bubblekin, I'm sorry for the trouble you're having checking out! Have
you tried using a different internet browser and/or clearing your
cookies to see if this resolves the issue? Always,Danee
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Gift Card Not Workng
I got a gift card for Easter on Sunday. It has 50 dollars and was
activated (I was there when it was purchased) however, it isn't working
when I try to shop online with it. We got it from an Army Air ...
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Re: Gift Card Not Workng
Hi AbbieCL, I'm so sorry for the trouble you're having with your Gift
Card! I'll send you a PM to request for more information. Always, Danee
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Ordered to a PO box but didn't arrive
Hi, I placed an order April 12, the package was shipped the 13th, and
tracking told me that it arrived at my PO box on April 15. I went to
check twice, once on the 15th and today (17th), and it's stil...
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Re: Ordered to a PO box but didn't arrive
Hi @essie07, I'm so sorry to hear that you haven't received your order
yet. I'll send you a PM to help you out with this.
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VIB ROUGE SALE RETURN & EXCHANGE
If I only -just- bought a product online before the vib rouge sale, can
I take it in store and return it at its full price, and then "buy it
back" with my vib rouge discount?
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Re: VIB ROUGE SALE RETURN & EXCHANGE
Hi @hellohannahl, Regretfully, we don't offer price adjustments online
or in-store. We suggest contacting your local Sephora store directly as
this will be at the store's discretion.
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Didn't receive 15% coupon for VIBR
Hi there, I became the VIB rouge since Dec 2016, But so far, I haven't
receive this spring coupon which will start April 18th by either email
or mail...Just wondering what happened on this???Thank you,
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Re: Didn't receive 15% coupon for VIBR
Hi @Anonymous, No email or postcard is necessary. You can find the code
by following this link:
http://community.sephora.com/t5/VIB-ROUGE/SEPHORA-SPRING-BONUS-INSIDER-SHOPPING-EVENT-ROUGE-2017-FAQS/td...
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lost item
I ordered too faced born this way foundation on April 12nd and the order
number is C11641309478052.I recently checked the order status and it
says it is arrived already but I never received any produc...
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Birthday Gift
Hi I was unable to redeem my birthday gift because I was really busy
with school. Would I still be able to redeem it even though my birthday
month is over?
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Re: Birthday Gift
Hi Nikita297, You may still be able to pick it up in-store. I suggest
contacting your local Sephora store for more info! Additionally, your
birthday gift is usually available for redemption online up ...
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I cannot order from Sephora.com
Every time I order from Sephora.com, it cancels and the charge on my
card appears on my statement. This is frustrating as ordering online is
super convenient for me.
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Re: I cannot order from Sephora.com
Hi @Anonymous, I'll look into this for you and then PM you when I have
more information.
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Why is my account locked? I still have 30 USD credit store in it.
I'm just super frustrated right now to know that my other account was
locked by Sephora. I lost my order so they tried to ship it again but I
still didn't receive it. This is unusual for me cuz I have...
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Re: Why is my account locked? I still have 30 USD credit store in it.
Hi @Anonymous, I'll send you a PM shortly to look into this for you.
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Re: How do I merge my VIB card to my online account?
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Re: My beauty insider email is off by one letter. Can it be fixed so that I can see/access my points?
Hi Pnutbudder, I would be happy to help you out with this! I'm going to
send you a PM now 🙂
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How do I merge my VIB card to my online account?
I made an online account and don't know how to put my card info into my
account
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Re: How do I merge my VIB card to my online account?
Hi Hannah0208, I can help you with this 🙂 I will send you a PM now.
Always,Danee
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Re: Beauty Insider Card Points
Hi debbiebarnhill, In reviewing your account, it appears that one of our
representatives already assisted you with this 🙂 Please send me a PM if
you have any additional questions or concerns. Always, Danee
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UNSUCCESSFUL AUTHORIZATION
Hello! I tried placing an order with a gift card a couple days ago. When
I checked today, the order shows unsuccessful authorization. How do I
fix this?
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Re: UNSUCCESSFUL AUTHORIZATION
Hi PAleChai, I'll look into this for you then send you a PM with more
info! Always, Danee
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Beauty Insider Points
Hi!! I was wondering if at the end of a full calender year of racking up
Beaut Insider Points, and not redeeming any, would the points all get
wiped away a year from when I first started racking them ...
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Re: Beauty Insider Points
Hi jMarie101, I answered this question on your other post. Cheers, Megan
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Beauty Points
Hi!! I was wondering if at the end of a full calender year of racking up
Beauty Points, and not redeeming any, would the points all get wiped
away a year from when I first started racking them up, and...
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Re: Beauty Points
Hi jMarie101, Beauty Insider points do not have an expiration date! Your
year to date spend towards VIB or VIB Rouge status will reset at the
beginning of every calendar year but your points will rema...
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MY BEAUTY INSIDER POINTS ARE ALL GONE!!!
Last time I checked, which was last night, I was a VIB Rouge client with
more than 2500 beauty insider points. But I wake up this morning and try
to put items into the basket to get ready for the spri...
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Re: MY BEAUTY INSIDER POINTS ARE ALL GONE!!!
Hi @London1101, I'm so sorry to hear this! I'll look into this and send
you a PM soon.
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Linking VIB card to Sephora account
I'm not sure how to link my existing VIB card to my online account.
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