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201,187 Posts
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Re: Are moderators really helpful??
While Sephora doesn't have the best cs and it's really inconsistent, the
best cs I've had with them is with the mods. I find they are the nicest
and most helpful. They also do not work every day and t...
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Re: Are moderators really helpful??
I have called customer service server all times and only ONE time did
the CS person give me 75 points 😞 Keep in mind I haven't gotten any
samples for months (at least one package a month, sometimes m...
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1
| 1 Hearts |
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Re: Are moderators really helpful??
@JupitersGlow yeah that's what I meant by inconsistent. I always get
different service on the phone... the problem isn't really them, the
people on the front lines, but Sephora as a company. They clea...
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RE: Are moderators really helpful??
@JupitersGlow, keep in mind that the BIC moderators are here primarily
to do just that — moderate the boards. They can help with order problems
to some extent, but your best bet for a strictly custome...
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| 7 Hearts |
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Re: RE: Are moderators really helpful??
I did call customer service serveral times. They are the worst I have
ever seen in the CS business. They never help. One time they gave me 75
points. Ridiculous.
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Re: Are moderators really helpful??
I feel your pain - my last TWO orders were without samples and my
SPLURGE promo code for the sample bag was also MIA. When I looked at my
manifests (and past ones) none of them included the promo code...
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same here, last 2 orders did not 8nclude my samples at all !
same here, last 2 orders did not 8nclude my samples at all !
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RE: Are moderators really helpful??
Given the fact that Sephora in general has terrible customer service, I
wouldn't hold your breath.
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I have found calling customer service gets the issue reso...
I have found calling customer service gets the issue resolved right
away.
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| 8 Hearts |
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Re: Are moderators really helpful??
Hi @JupitersGlow The moderators do the best that they can to respond to
inquiries as soon as possible. Considering the constant flood of
Customer Support posts they receive, however, it is understanda...
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| 11 Hearts |
1 Reply
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Re: Are moderators really helpful??
Sure I didn't post that I had been in touch with customer service
through email AND phone but Of course that's the first place I went. The
most I got was a crappy apology (sometimes not even that) and...
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Re: Are moderators really helpful??
Keep in mind Saturday and Sunday are not regular business days. Plus,
the moderators probably have hundreds of other customer-service related
PMs, emails and threads to answer, including the dozens of...
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| 11 Hearts |
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Re: Are moderators really helpful??
@JupitersGlow I have been having similar issues with orders missing
samples, and I've been working with MeganBT directly. She's been really
helpful and understanding, but yes, it took a few days befor...
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Highlighter
What is the best highlighter for a very fair skin tone that is
noticeable but not too much?
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1
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Dark circles
Hi! I have really dark circles and have tried a lot of correctors and
concealers but all of them just turn my under eye gray and ashy. Can
someone please help me with my problem? Thanks in advance.
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1 Reply
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Re: Dark circles
Try the IT cosmetics under eye brightening concealer, it’s one of the
best ones I’ve used for my dark circles! It does need warming up between
the fingers before you apply&a little bit goes a long way 💜
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Re: Combine two cards
Hi BaileySarian, I will be happy to help with this. I will send you a
message for your information. 🙂
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Trouble Linking VIB card to account
Hello! I have VIB status and over 500 points in store, but for some
reason the email I used to make the account in-store is linked to an
online account with no points? I am not sure how to access my account
online. Help?
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Unsuccessful Authorization Order
Hiii I need help with my order. I made an order on August 31 but it says
Unsuccessful Authorization and all of my products were canceled
pleaseeee help meeee I'm living in one week and I need the things that I
ordered.
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Re: Unsuccessful Authorization Order
Hi Paularomero98, I'll look into this them send you a PM! Always, Danee
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RE: Unsuccessful Authorization Order
Maybe your card isn't working or there's something wrong with your
account@give them a call asap they can help you !! Sephora's customer
service is great!!!
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Return money policy
Hi i returned a product yesterday in store and i was wondering when i
will get the money back in my account. I also never recieved an email so
im worried she did the transaction wrong. Please let me know what to
expect
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Re: Return money policy
Hi leahdee, Generally, it can take 3-10 business days for the refund to
post to your account. If you do not receive the funds after the 10
business days or have any additional questions or concerns, p...
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Re: I see a contest that says make a post with #sweepstakes and I've tried going to read where and what guidelines but it wont work. Help!!
Hi Evelyn82, I'm so sorry for the trouble you're having! Please try
visiting the following link for information regarding our Fall Look
#Sweepstakes! The Official Rules PDF is included in the post 🙂 ...
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Samples in recent package
In my recent online order I selected some new products in the free
sample selection that was I looking forward to trying and instead I
received the fall perfume satches. I was super disappointed to se...
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| 3 Hearts |
1 Reply
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Re: Samples in recent package
Hi BamaNinja, I'm sorry to hear that you didn't receive the samples you
selected. We do have to make substitutions if the samples you chose are
out of stock when your order is being packed. I understa...
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New to Sephora and I have questions about points.
I signed up to be an insider on the app before I went to Sephora for the
first time. When I got to the store and made my purchase, I thought you
had to have a card to redeem points, and I didn't have ...
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Re: New to Sephora and I have questions about points.
Hi KarahGail, I'm sending you a PM to assist you with this 🙂
Always,Danee
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RE: New to Sephora and I have questions about points.
Try and contact customer service. Keep receipt handy in case they need
info!!
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Pending Order Status
Hi, I placed an order just after midnight (12am) on the 31st August for
the too faced peaches and cream launch. I am getting it sent to my
parents hotel in San Francisco so I paid for Flash 1 day deli...
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Re: Pending Order Status
Hi BinkyBear, I will look into this for you then send you a PM. Always,
Danee
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hyper pigmentation
Hello. I just started to develop hyper pigmentation on my cheeks:( does
anyone recommend what is the best serum to lighten it up or get rid of,
if possible? Thanks:)
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Re: hyper pigmentation
To deal with discolorations, you're going to want to look for products
with AHAs or strong Vitamin C. My preferred AHA product right now is
Sunday Riley's Good Genes and for vitamin C, I use a non-Sep...
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Beauty points
HiMy points haven't been updated to reflect my extra 27 points. When I
made a purchase at sephora on 30 August - as the sales assistant didn't
originally put the transaction under my membership - she ...
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Didnt get all my points
After i made my profile i didnt get the 20 points for adding a profile
pic. But the rest went threw.
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