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Post in Customer Support

Samples in recent package

In my recent online order I selected some new products in the free sample selection that was I looking forward to trying and instead I received the fall perfume satches. I was super disappointed to see that my samples I requested were switched out for something that I cannot use. I do not wear perfume because my family is allergic. I selected the specific  samples in order to avoid waste. Very disappointed not to try something new and that I have to throw away the other samples. 

Re: Samples in recent package

Hi BamaNinja, I'm sorry to hear that you didn't receive the samples you selected. We do have to make substitutions if the samples you chose are out of stock when your order is being packed. I understand this is frustrating and I will forward your feedback to the appropriate contact for future improvements.

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