Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,101 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Hi all, If you are having trouble signing up for the event, please try
switching browsers. If you are on a cell phone, please try signing up on
a laptop or desktop computer. If the issue continues, pl...
0
0
| 0 Hearts |
0 Replies
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Android/Chrome worked just fine for me a few minutes ago. ☺️
0
0
| 0 Hearts |
0 Replies
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Cindy inspired me to try on my iPad using chrome, and it worked this
time.
1
0
| 1 Hearts |
0 Replies
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
I just tried to RSVP & I didn't run into any problems- I'm using Chrome
on my MacBook, if that helps anyone 🙂
1
0
| 1 Hearts |
0 Replies
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
The email I received said that sign-ups start tomorrow, Thursday August
31st at 3pm PST. So, it could be giving you an error until that time.
@Audrey6532**EDIT: Clicking on the link shows that in fact...
0
1
| 0 Hearts |
1 Reply
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
That's funny. Mine doesn't show any of that. Seems there were two waves
of notifications though.
0
0
| 0 Hearts |
0 Replies
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Same. I wonder if anyone has been successful. I even tried the zip code
of a store.
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Yep. Tried it on my Android phone, and it didn't work.
0
0
| 0 Hearts |
0 Replies
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Yes, I am getting the same "invalid zip code" message.
1
0
| 1 Hearts |
0 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
The same thing is happening to me. I'll try again later as I'm sure it's
just a glitch.
0
1
| 0 Hearts |
1 Reply
|
|
Re: 'Invalid Zip Code' For Rouge Fall Preview Sign-Up
Hi all! If you are still having difficulties signing up, please try
clearing out your cookies/cache and starting a new browser! Some clients
have reported that this has resolved the issue. Also, some ...
0
0
| 0 Hearts |
0 Replies
|
|
Rewards Bazaar order cancelled?!? Sephora SUCKS!
I placed an Urban Decay book reward order for 2000 points (finally! It's
so impossible to snag something you want in the first place) and called
concierge as it says to. First, I had to get transferre...
5
2
| 5 Hearts |
2 Replies
|
|
Re: Rewards Bazaar order cancelled?!? Sephora SUCKS!
I do feel like its hard to redeem the larger prizes in the rewards
bazaar, even when I sit by my laptop waiting for 9am to hit, I still
lose out 9 times out of 10. I suggest going into the store, mayb...
1
1
| 1 Hearts |
1 Reply
|
|
Any reward over 500 points is only available online. The...
Any reward over 500 points is only available online. The whole thing is
frustrating, to say the least. And the thing is, I'm not the only one
that feels this way. There are numerous complaints regardi...
2
0
| 2 Hearts |
0 Replies
|
|
Didn't receive one item and several samples.
Hi, I received my package today that was supposed to contain 6 things in
total (2 full price items, one gift with purchase, and 3 samples. I
opened it up to find one of the items and the free gift wit...
0
3
| 0 Hearts |
3 Replies
|
|
RE: Didn't receive one item and several samples.
Lately, all my orders are missing samples or they are the wrong ones.
Why is Sephora getting sloppy? Outsourcing? Poor quality control? Just
don't give a darn? Don't you still care about your customers?
1
0
| 1 Hearts |
0 Replies
|
|
Re: Didn't receive one item and several samples.
Hi bpi0002, I am sorry to hear that your order was missing an item and
some of your samples were missing as well! I am sending you a message
now to help:)
0
0
| 0 Hearts |
0 Replies
|
|
RE: Didn't receive one item and several samples.
same thing happened to me on my last purchase! I contacted sephora
directly and informed them-they explained the situation and as
compensation gave me points on my card. It was handled promptly and
as...
0
0
| 0 Hearts |
0 Replies
|
|
Rewards Bazaar Redemption
Hello, I redeemed some points for the it cosmetics reward and
accidentally got the light color (I read it quickly and thought it came
with a light like the benefit reward a few months ago not that the...
0
3
| 0 Hearts |
3 Replies
|
| 0 Hearts |
0 Replies
| |
|
Re: Rewards Bazaar Redemption
Hi piccolobacio, I am sending you a message now to help out with this!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Rewards Bazaar Redemption
You can actually return Rewards Bazaar items for a full refund; you'll
have to mail it back vs in-store return, but it's actually an option.
I'd call CS again now that you have the product in hand and...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
1 Reply
| |
|
Re: Photo
@likethemermaid In the top right hand corner, when you hover over "Hi,
_____", click on "Profile". Then there will be a button that says
"Edit", click that & the "Edit Profile" box will pop up. From t...
0
0
| 0 Hearts |
0 Replies
|
|
how to redeem birthday gift online?
Sorry posted in the wrong place, here's a screen shot of my dilemma.
0
1
| 0 Hearts |
1 Reply
|
|
Re: how to redeem birthday gift online?
@StarGoddess The option to add your birthday gift to your cart should
pop up two weeks before your birthday, not the first of the month. Hope
that clarifies it!
0
0
| 0 Hearts |
0 Replies
|
|
Review not posted?
Is there a problem with posting reviews of products? I wrote a review of
the Drunk Elephant Beste Jelly Cleanser and it hasn't shown up, even
after a few days.I understand Sephora has to filter out fa...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Review not posted?
Hi Honey373, I am looking into your review and I'll be sending you
message momentarily!
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful Authorization refund
I made an order at august 31,2017. But that said the status is
unsuccessful authorization. So, I tried to check by debit card account,
there is only that sephora withdraw my money, but no refunding. I...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Unsuccessful Authorization refund
Hi zzang7491, I had to edit your post and remove your order number as we
do not allow our clients to post personal account information! In
reviewing our records, I see that you spoke to a representati...
0
0
| 0 Hearts |
0 Replies
|
|
Card
Can I get someone to help me link my beauty insider card to my account I
created online please? I am not seeing an option to do so.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Card
Hi @Anonymous, I will send you a private message so that I can help with
this. Thank you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Refund on purchase
I made a purchase in store on 8/18 and returned it the same day, but I
have not received my refund back into my account. How long does it take
to process? I no longer have the receipt.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Refund on purchase
Hi @lashious3, Please contact your local Sephora directly for more
information in regards to how long a in store refund will post to your
account. Thank you. Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Why aren't point included in Rouge Play?!!
@sephora I am extremely disappointed in this Rouge Play box. Although
these are deluxe brands these are very small and not worth the $20. In
addition to that I didn't have the 50 bonus point in my box. Can you
please help? Thank you!
0
2
| 0 Hearts |
2 Replies
|
| 0 Hearts |
1 Reply
| |
|
RE: The 50 points is going to be emailed.
Oh.....I'm sorry! I guess I shouldn't jump to conclusions.....thanks
0
0
| 0 Hearts |
0 Replies
|
|
Can you fix the website please?
For quite some time I've been getting dead links when I click on
products, or even Sephora ads from Google. It doesn't happen to me on
any other website. Can you please fix it?
0
2
| 0 Hearts |
2 Replies
|
