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201,187 Posts
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Re: Didnt get all my points
Hi thcaity, I'm sorry about that! Can you please try re-adding your
profile picture then clicking "save"? The 20 points should then be
credited to your Beauty Bank within 24 hours. If they're not cred...
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Sephora points
I bought some item at sephora today. But I didn't get the beauty insider
point because I forgot. So how do i get the point? I can get through
online?
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Re: Sephora points
Hi psj7154, I'm sending you a private message to request for a bit more
information from you! Always, Danee
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Re: Sephora points
They have the best customer service. Chat online at the Sephora website
or call Sephora customer service. They'll give you your points.
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"Unsuccessful authorization"
I have placed an order for a few items online on Aug. 27th and received
an email with my confirmation number. I logged into my Sephora account
and I saw that the status of my order says "unsuccessful ...
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Re: "Unsuccessful authorization"
Hi maradecella, I can look into this for you! I'll send you a private
message shortly! Always, Danee
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1 Reply
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1 review at a time?
I'm trying to write reviews but it's only letting me do 1. Is there some
kind of rule that only allows one review a day? I wanna write in bulk
I've got chunks of spare time!
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Re: 1 review at a time?
Hi pickywithmakeup, Sorry to hear about this! I'd love to look into it
further and will send you a PM shortly. Bisous, Sian
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Order
Just Curious....I added the code for the trial size of Algenist Genius
Liquid Collagen to my qualifying order. It was added to my cart and I
proceeded to check out. Just checked my order status for sh...
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Re: Order during 3X points
Hi winja, Let me take a look for you! I'll send you a PM shortly.
Bisous, Sian
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Couldn't link VIB card to online profile
I have a VIB card and try to create an account at phone, but failed.
After I entered card number, I got error "Please pass BI account
information of the ATG ID". can you please help? thanks.
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Re: Couldn't link VIB card to online profile
Hi FrancesLL, Sorry to hear about this! I'd be happy to link your card
to your online account for you. Sending you a PM shortly! Bisous, Sian
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Q&A
Super excited about this new Sephora online community! But why did they
take away the Q & A section on the app for individual products? As one
of the skincare product obsessed, that section was super ...
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RE: Q&A
You're not the only one that feels that way @beckybub. There's another
thread (last post was last night) with several concerns being voiced.
Many of us miss it too for various reasons.
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Sephora App/ talking to customers online
When I ask a question I cannot reply back to the person who has answered
my question. The reply button doesn't show and Ive tried refreshing the
app
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Re: Sephora App/ talking to customers online
Hi @CaitlinCorreia, I just tested this and once you respond to someone's
questions another window pops up so you can chat and to reply there is a
box towards the bottom of the screen. If this is not h...
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RE: Re: Sephora App/ talking to customers online
This is what I see on my screen. I try hitting the message bubbles in
the top and it just brings me to the rest of my messages but won't let
me reply.... 😞
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Re: RE: Re: Sephora App/ talking to customers online
@CaitlinCorreia, I'd like to research this further for you. I'll send
you a private message. -Mali
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Shiseido Hydro-liquid foundation compact
Please bring it back! I’m having to buy it from Macy’s and missing out
on valuable points!
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In Store Purchase
i bought something in store and my points still haven't been added to my
account.
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Re: In Store Purchase
Hi @Anm1025, I can look into this for you! I'll send you a private
message. Beauty On, Mali
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Tarte shape tape concealer
Does Sephora no longer carry Tarte's shape and tape concealer? Was
looking for it on the site and couldn't find it.
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Re: Tarte shape tape concealer
Hi, I think they only sell it at Ulta now, if not you'll have to try
their official website. I'm really sad about this if it's true...
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Re: Tarte shape tape concealer
@Sarahjv Sephora has never carried this line you can buy the shape tape
at ulta or on tarte's website
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Re: Tarte shape tape concealer
Hello @Sarahjv! The Shape Tape concealer was never available at Sephora;
it is an Ulta exclusive! 😞
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Unsuccessful Authorization Order
I was wondering why my order hadn't shipped and looked into my history
and noticed that the status says "authorization unsuccessful" but I've
received a confirmation number and my card has been charge...
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Re: Unsuccessful Authorization Order
Hi @aht17, I'll send you a private message with information regarding
this order. Best, Mali
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Redeem points
Hi,I couple of weeks ago a made quite an expensive purchase in a Sephora
store in Canada. I didn't have a Sephora account and it didn't cross my
mind that redeeming the points would be useful as I was...
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Re: Redeem points
Hi @Anonymous, I'll send you a private message to further assist you. 🙂
Beauty On, Mali
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Price matching
I was very interested in getting a GHD straightener and I noticed on the
GHD website that it is cheaper and also on sale. So I'm wondering if
Sephora price matches with the brand that's selling the product, because
I would prefer to buy it in store.
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Re: Price matching
Hi @Manuellaxo, It looks like that is a GHD sale. We typically don't
price match sale prices or promotional discounts. For details I would
contact the store you were planning to visit. Thanks! Beauty On, Mali
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purchased things online but didnt get the points
hi im a new member in here and just purchased my first items, but my
order history is still empty and didnt get any points, can someone help
me?
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