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201,076 Posts
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Re: Tarte shape tape concealer
Hello @Sarahjv! The Shape Tape concealer was never available at Sephora;
it is an Ulta exclusive! 😞
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Unsuccessful Authorization Order
I was wondering why my order hadn't shipped and looked into my history
and noticed that the status says "authorization unsuccessful" but I've
received a confirmation number and my card has been charge...
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Re: Unsuccessful Authorization Order
Hi @aht17, I'll send you a private message with information regarding
this order. Best, Mali
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Redeem points
Hi,I couple of weeks ago a made quite an expensive purchase in a Sephora
store in Canada. I didn't have a Sephora account and it didn't cross my
mind that redeeming the points would be useful as I was...
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Re: Redeem points
Hi @Anonymous, I'll send you a private message to further assist you. 🙂
Beauty On, Mali
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Price matching
I was very interested in getting a GHD straightener and I noticed on the
GHD website that it is cheaper and also on sale. So I'm wondering if
Sephora price matches with the brand that's selling the product, because
I would prefer to buy it in store.
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1 Reply
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Re: Price matching
Hi @Manuellaxo, It looks like that is a GHD sale. We typically don't
price match sale prices or promotional discounts. For details I would
contact the store you were planning to visit. Thanks! Beauty On, Mali
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purchased things online but didnt get the points
hi im a new member in here and just purchased my first items, but my
order history is still empty and didnt get any points, can someone help
me?
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Re: purchased things online but didnt get the points
Hi Ranacayir, It sounds like you may have two accounts. I will be happy
to help combine them and will send you a message for more information.
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ysl all hours foundation
Hi. I just bought the new YSL all hours foundation. I noticed online
that I have a different packaging then others on the internet. Theirs
say with spf 20 on the bottle while mine does not. And there ...
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Re: ysl all hours foundation
Hi SmartAlex, SalBing is exactly right! You have received the same
formula, but due to stricter Canadian regulations the SPF can't be
listed. Sorry for the confusion!
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Re: ysl all hours foundation
@SmartAlex Canadian spf rules are more tighter than US. In order to have
spf label to mark on the product, the product needs to go through extra
steps and will take months delay. A lot of company choo...
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CONCEALEAR OR BB CREME????
Hi for hiding imperction like the one in the picture (we dont see them a
lot) which one is better? Concelear or bb creme? Or should i just buy
them both
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the Kevin Aucoin sculpting palette
Does it only come in one shade? if not, I don't see how to change it to
fair skin tone. Please help!
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Re: the Kevin Aucoin sculpting palette
Hi Skyley, Are you referring to the The Contour Book The Art of
Sculpting + Defining Volume II? If so, this comes with the Sculpting
Powder in medium.
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2-Day Flash Shipping
I have had 2-Day Flash Shipping for a few years now, ever since Sephora
was testing it in beta form. My 2-Day Flash Shipping was renewed and
automatically paid for 4 months ago, but over the last mont...
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Why are most reward gifts not available to UK
I have over 500 reward points but whenever I try and order the 500 point
reward gifts it appears that most do not ship to the UK. Can you advise
why this is and do I have to wait until I visit Florida next year to
redeem my points?
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Change birthday date !!
Hi ! When I created my account, I added the wrong birthday date... I
would like to change it to September 28, 2000. Thank you!
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Re: Change birthday date !!
Hi @korynesur, I took a look at your account and am happy to see that it
looks like this has been corrected for you!
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It's still not the right date. Nothing changed.... It sti...
It's still not the right date. Nothing changed.... It still says October
😞
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Re: It's still not the right date. Nothing changed.... It sti...
Hi Korynesur, I can confirm that your account has been updated to 9/28.
Please try logging out and back in. Thanks!
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Change in Shipper- Reckless Delivery
Oh, Sephora... I used to be madly in love with you. Things have steadily
cooled, but after the last 2 orders, I'm 100% out. I can't do business
with a company that uses LaserShip. Why the heck did you...
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Re: Change in Shipper- Reckless Delivery
Hi @starletta8, Sorry for the delay! I can help with this. I'll send you
a private message to assist you. Beauty On, Mali
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Re: Change in Shipper- Reckless Delivery
Really disheartened that I don't even warrant a response. That tells me
all I need to know- my business, after supporting Sephora for its entire
US existence, isn't valued enough to even get a platitude. Please do
better, Sephora.
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I didn't receive the free samples with my order.
I was asked to pick 3 samples but never got them shipped.
Can anyone explain me how it works?
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Re: I didn't receive the free samples with my order.I was asked to pick 3 samples but never got them shipped.
Hi DivaKhan, I'm sorry to hear that you didn't receive samples with your
order. I will send you a message to help.
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Re: I didn't receive the free samples with my order.I was asked to pick 3 samples but never got them shipped.
Hi DivaKhan! I'm sorry to hear you didn't get your free samples. I've
noticed that if you go into your shopping cart, pick your samples and
then decide to go back to browse, it will eliminate the samp...
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Re: I didn't receive the free samples with my order.I was asked to pick 3 samples but never got them shipped.
This has happened to me as well on my last 4 orders!
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Why does my page keep switching to Canadian French?
I keep having to switch it back to Canadian English. I haven't made any
changes and never selected French, since I can't speak or read French.
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Re: Why does my page keep switching to Canadian French?
Hi Edenrocks, Sorry to hear that is happening. I recommend clearing your
cookie/cache.
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beauty insider
i remembered that the last time i went to sephora, i had 124 beauty
points. when i went again & used $44, the receipt claimed i still had
only 124 beauty points. in order to be sure my memory was accu...
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Re: beauty insider
Hi @sj02, I can look into this for you! I'll send you a private message.
Beauty On, Mali
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Sephora Play August box
In my profile I selected light skin, and normal/fine/straight hair.
Three of the products I received are clearly intended for women of color
- the concealer and foundation in deep shades, and the hair...
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Re: Sephora Play August box
Hi @Anonymous, I'll send you a private message to assist you. Beauty On,
Mali
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Not receiving JCPenney Sephora emails
I'm not receiving any JCPenney Sephora emails. I never received them. I
also didn't get an email about the iconic play box. I don't want to miss
out future rouge play boxes. The last thing is how do you become a hall
of famer?
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Re: Not receiving JCPenney Sephora emails
I never get the Sephora JCP emails either, but I do receive their mailed
booklet so it's odd. I'll never understand how to join the select few
who get the emails.
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