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Post in Customer Support
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Avery7WW
NEWCOMER I Vib
‎09-14-2017 03:49 AM
‎09-14-2017 03:49 AM

Wrong item in order

I ordered (and was charged for) Fenty beauty concealer and 3 samples and a sample from a promo code with my year of 2 day shipping on Saturday. The package came on Wednesday instead of the projected Tuesday, and in the package was Fenty beauty lip luminizer and the correct samples. How do I return the lip luminizer and get my money back? I paid in full for the concealer, which is more expensive than the lip luminizer.

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2 Replies
RaquelBT
ALUM II Insider
‎09-20-2017 03:56 PM
‎09-20-2017 03:56 PM

Re: Wrong item in order

Hi @Avery7WW,

 

I am so sorry to hear about that! I will be sending you a PM shortly so I can further assist 🙂

 

Best Regards,

 

Raquel 

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dalia313
NEWCOMER II Rouge
‎09-14-2017 08:28 AM
‎09-14-2017 08:28 AM

just call their customer service, they will send you what...

just call their customer service, they will send you what you've order. It happened to me a month ago.
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  • ‎09-14-2017 03:49 AM
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