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Wrong Samples!
I received 3 samples with my order and they are NOT what I picked. Why
give sample choices when they're going to give you totally a different
thing. Like really Sephora!
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Re: Wrong Samples!
This is a pure inventory management issue. If they don't have enough of
particular samples they should automatically take it down on their
website. Not receiving correct samples combined with delayed ...
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RE: Wrong Samples!
Same thing happened to me!! !! I really thought this was just me and
never assumed it would be anyone else. I've been shopping with Sephora
for years and this was the first time so I can't actually be...
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RE: Wrong Samples!
That happened to me too I chose the gun one Janet has a gun or something
like that and they sent something completely different I agreeit's
irritating
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Forgot email
I signed up for a Beauty Insider card at my local Sephora and I forgot
the email I used to sign up with it.. is there any way I can retrieve
it?
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RE: Forgot email
Hi Victoria, Worry no more. Simply stop by your local Sephora at your
convenience. Ask someone to look up your Beauty Insider. They can search
by phone or your name and birthday!
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Eyebrows problems
Does anyone know any tips for when you are doing your eyebrows?
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Re: 15% discount " select customers received "
Sephora just continues to alienate its best customers. From the horrible
change to using Lasership, ensuring we will never again receive our
packages within that two-day window, to picking and choosin...
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RE: 15% discount \" select customers received \"
Exactly! What was the criteria for this!?! I'm really upset I didn't get
the code and even more upset I can't use it! I've been Rouge for
years... never been more upset than I am now. I know it's only 15%...
but it's the principle of it...
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Points
I wasn't able to show my beauty insider card upon purchase. How do I
earn the points? I still have the receipt though.
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Re: Points
Hi Laysa, I will send you a message to help with this.
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RE: Re: Points
I had the same sort of issue, could you possibly help me as well?
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Re: RE: Re: Points
Hi katthib, I'm sending you a PM to assist you further 🙂 Bisous, Sian
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Re: RE: Re: Points
Hi @Laysa I recommend you remove your receipt as it is visible to anyone
who visits the site. Once @keelybt PMs you, you can send it to her there
if needed!
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Change my birthday on Sephora
The birthday on my sephora account is completely wrong it's suppose to
be : MAY 25. Would you mind fixing that, please. Thank you!
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Samples
Hello!! This is my first post on Community!! My question is about the
samples I get to choose when I order online. For some reason, I never
get the samples I select!! It's kind of a bummer!!...I usual...
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Re: Samples
Hi CayleeBaby5, Sorry to hear you received sample substitutions! This
occurs when the sample(s) you selected are out of stock at the
Distribution Center before your order is fulfilled. If you are stil...
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Item cancelled from order?
I placed my order to include the Play! by Sephora All Star Edition bag.
I ordered the bag when it became available to VIB's August 30th and when
my order shipped, today, It says that the bag was cancelled? Why? As a
VIB I ordered early.
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