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198,941 Posts
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Re: subscription for play box
Hi @Ale112112, I am very sorry about that! I will send you a private
message so that I can look into this for you. Thank you. Best Wishes,
Janean
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Re: Profile
Hi @sjcann, To follow somebody on Community, click the person's profile
you'd like to follow > underneath their name > click "Follow". I hope
this information helps! 🙂 Best Regards, ❤️ Raquel
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Forgot Email For Card
I forgot my email used for my card, is there anyway I can retrieve that
information online with my card number? Please help!
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Re: Forgot Email For Card
Hi @Anonymous, I will be sending you a private message shortly so I can
further assist. 🙂 Best Regards, ❤️ Raquel
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RE: Forgot Email For Card
Call or chat with customer service, I’m sure they will be able to
resolve your issue.
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Unsuccessful Authorization
Hi there, I've placed two orders over the last two days. My first order
resulted in my credit card being charged twice erroneously for the same
order, only for the order status to now read "unsuccessf...
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Re: Unsuccessful Authorization
Hi @KarenM5, The transaction amounts from Sephora.com you're seeing on
your credit card are temporary authorizations from the failed order
attempts. These charges will be dropped from your account by ...
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Order cancelled
Hi, I had placed an order paying with my credit card (billing address in
India) and shipping address in Virginia (US). The money got debited from
my card however the order got cancelled saying informa...
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Re: Order cancelled
Hi @Anonymous, The transaction amount from Sephora.com you're seeing on
your credit card are temporary authorizations from the failed order
attempt. This charge will be dropped from your account by yo...
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Re: “SURPRISE” promo code?
Hi @cyl0n, The promo code "surprise" is currently unavailable on our
website. We currently have some exciting promotions going on and you can
find the codes here: http://seph.me/2xKvDGw. I hope this information
helps. 🙂 Best Regards, ❤️ Raquel
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Sephora Affiliate US Program
Hi, there are only Sephora AU and Sephora BR can be found on Link
Share.I've been approved for Sephora AU, but I'd still like to ask how I
can get product links of Sephora US. Please help.Best regards
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Re: Sephora Affiliate US Program
Hi @Anonymous, To best answer your questions regarding the Sephora
Affiliate Program, please e-mail ls-sephora@linkshare.com. When
emailing, please include the following information:• Name of company•...
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Re: Sephora Affiliate US Program
Hi, I have sent the information to the e-mail you left, but there's no
reply yet. What I could do now?
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Re: Sephora Affiliate US Program
Hi @Anonymous, Were you able to successfully fill out our online
registration form here > sephora.com/affiliates ? If yes, someone will
be contacting you directly if your site has been approved. Thank you!
Always, Danee
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Re: Sephora Affiliate US Program
Hello! I have the same question but when I tried to e-mail using the
address provided, it keeps getting kicked back to me. Is there another
email address since Linkshare is now Rakuten?
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Re: Sephora Affiliate US Program
Hi @jennylopez1010, I'm so sorry about that! Just to confirm, was the
email sent to ls-sephora@linkshare.com? If yes, please send me a private
message so I can further assist you. Always, Danee
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Why does my online shipment come with all the wrong sample choices??
I have been shopping with Sephora online for years. I appreciate and
love samples. Even better the fact that I can choose what I get to try
out. It gets me to try out new things and gets me to buy new...
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Re: Why does my online shipment come with all the wrong sample choices??
Hi @itesme5747, I'm really sorry to hear you've been receiving the
incorrect samples! I'm sending you a private message to assist you
further. Always, Danee
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Ole Henriksen Instabright Power Set didn't come sealed
Hey, I thought I would ask you guys what you think... I ordered this
product and it didn't come sealed. As you can see, it was opened and I
didn't even have to pull the tabs off where the perforations...
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Re: Ole Henriksen Instabright Power Set didn't come sealed
Hello @jazzyreg, I will PM you shortly to assist! Cheers, Richard
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I have tried to review Sugar Glow kit but for some reason the app seems to be rejecting my reviews at this time
I keep trying to post a review for the new Sugar Glow kit but the app
keeps rejecting my reviews at this time is there a reason why?
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Re: I have tried to review Sugar Glow kit but for some reason the app seems to be rejecting my reviews at this time
Hi anonymous8888, Sorry you're having trouble leaving a review! I'd love
to assist you further and will be sending you a PM shortly. Bisous, Sian
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Returning concealer if used and broken
Can I return my concealer if I've used it and the mouth of the jar is
cracking? I have the receipt for it also
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Re: Returning concealer if used and broken
Hi Tessyurk1, Sorry to hear about this! For our full return policy,
please visit www.sephora.com/returns 🙂 Bisous, Sian
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RE: Returning concealer if used and broken
Yes you can as long as there is still a fair amount of product
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Re: Points
Hi Jenndmerriman, It sounds like your card and registered email were not
linked. I'd be happy to do so! I'm sending you a PM to assist you
further. Bisous, Sian
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Is the Korres Wild Rose Face Oil supposed to be Clear or slightly brownish?
I bought one from Sephora and the box looked destroyed and the oil
looked dark in color. I don't remember it being like that.
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Re: Is the Korres Wild Rose Face Oil supposed to be Clear or slightly brownish?
Hi YogirlKaylrr, The Wild Rose Vitamin C Active Brightening Oil should
appear somewhat light in color (although it may not be a completely
clear liquid). If you are having trouble with an item purchas...
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Re: Sephora account
Hi 12Feckles, Sorry to hear about this. I'll send you a PM to assist you
further. Bisous, Sian
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I would like to get refund
Hi. I placed two orders online of Dior mini lipsticks sets. Both of them
are cancelled due to some troubles with my payment, I'm afraid I entered
the address wrong. Can I get refunds for both of them?
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Re: I would like to get refund
Hi @Khanhlinh1171. If your orders were cancelled due to unsuccessful
authorizations, we reverse the funds immediately. If you see a pending
charge, it is due to that authorization amount being held un...
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Beauty Insider Card Blank on mobile site
HiI joined a while ago but haven yet gathered any points as travelling
to the US next week. However, when I click on 'show card' now, it is
just blank. Any ideas?
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Re: Beauty Insider Card Blank on mobile site
Hi MissAliJS, It sounds like your physical card and your email address
were not linked when you signed up. I'd be happy to link them for you
and will be sending you a PM shortly. Bisous, Sian
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Order in progress???
Hello! I ordered a bunch of stuff on October 1rst, its the 8th now and
the status is still in progress. After I placed my order, my bank
account was pending the withdrawal, but now it appears that my ...
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Re: Order in progress???
Hi bitterbuck, Sorry to hear about this! I'm taking a look and will send
you a PM shortly. Bisous, Sian
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