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198,784 Posts
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Lasership is causing Sephora to lose customers!
Why is Sephora still using Lasership? I'm reading all of the customer
disgust over this carrier (and yes, I'm disgusted with them too!), but
Sephora continues to use them! Why would a large corporatio...
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Re: Lasership is causing Sephora to lose customers!
Hello @MarandaS, I'm so sorry if you've had any issues with your orders
that were shipped via Lasership. Please PM me with your order number and
I'd be happy to assist. Best, Richard
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I called customer service today and a replacement is bein...
I called customer service today and a replacement is being sent. Now my
points are negative 315, the replacement reward was taken out of my
points again! At this point it's not just laser ship, Sephora has got to
get it together!
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Unsuccessful authorisation
I placed two orders online, my parents are currently in Canada and the
US. Both orders were cancelled today due to unsuccessful authorisation.
The weird thing is I've used this exact credit card for t...
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Re: Unsuccessful authorisation
Hi @jenguyen89, I'm sorry to hear about this! I will be sending you a
private message shortly to further assist. 🙂 Best Regards, ❤️ Raquel
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Re: Unsuccessful authorisation
The exact same thing has happened to me. I have friends in Canada that
will be visiting me next month and I wanted my order to be shipped to
them before they leave Canada on Oct 15th, and it won't aut...
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Re: Unsuccessful authorisation
Yep! My 3rd order cancelled too even though I called yesterday to
confirm everything. No time to re-order and have to call to just confirm
everything, won't get shipped in time...
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Re: Unsuccessful authorisation
Hi @Anonymous and @KikiRTD, I'll send you each a PM shortly with more
information! 🙂 - Laurie
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Re: Unsuccessful authorisation
Hi @RaquelBT I replied to your pm with a couple of questions 🙂 thank
you
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Re: Unsuccessful authorisation
So I placed the order yesterday using my debit card this time. Called up
customer service to make sure everything was ok and that it wouldn't get
cancelled. But the status for the order is still pendi...
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Re: Unsuccessful authorisation
Hi jenguyn89, I'm taking a look for you and will send you a PM shortly
🙂 Bisous, Sian
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Re: Unsuccessful authorisation
I've been having exactly the same problem-and my debit card was
definitely charged, I even called the bank to confirm. Any update? I
placed my order on Monday.
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1 Reply
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Re: Unsuccessful authorisation
Hi KikiRTD, Sorry to hear about this - I am looking into it and sending
you a PM 🙂 Bisous, Sian
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Lasership Lies
The lasership tracking number I was provided with says that delivery was
attempted today at noon. I, along with my entire family, have been home
all day. Our mailbox is clearly marked with the house n...
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Re: Lasership Lies
Hi @amy84023, I'm sorry to hear about the trouble you experienced in
receiving your order! After reviewing your account, I see that one of
our Beauty Advisors was able to assist you over the phone. Pl...
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RE: Re: Lasership Lies
Yes. I was "helped." But only after the package was almost a week past
when I ordered it. The customer service rep offered to resend the order
using the same shipping method. When I asked her if she c...
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Re: RE: Re: Lasership Lies
lasershit has "lost" two of my orders this week alone! i love sephora,
and customer service has been helpful with these matters, but there are
plenty of other online retailers that do not cut corners ...
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Re: RE: Re: Lasership Lies
Wow! I am so dissapointed in Sephora for using Lasership. A company that
has been on the news for throwing, losing and stealing packages.I
watched a dozen youtube videos of LASERSHIP and you can see h...
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ren clay cleanser with foreo???
I just bought the Luna play and I love it. I also just bought the Ren
clearclam 3 clarifying clay cleanser. I just wanted to make sure that
this is the kind of facewash I can't use with a Luna play.(I don't want
to ruin anything)Thanks.
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my package has been missing for the past 4 weeks and no one at sephora has been able to assist me
i have called and emailed sephora regarding my package and have not been
able to speak to anyone.. i have now been on hold for the past 45 min
and i just get hung up on.. please help
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RE: my package has been missing for the past 4 weeks and no one at sephora has been able to assist me
Comment this in the customer service thread. They respond quickly! Just
search customer service in conversations Kidding, after I posted this it
showed that’s where you posted it.
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Missing samples in shipment
I just received order today and I am missing one of my samples. The tag
for the sample was in the box, but not the actual sample product. Is
there anything that can be done about this?
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Return policy?
I just ordered a makeup forever mat velvet foundation. After applying it
once I realized that I had gotten the wrong shade. Am I still allowed to
return it and get one in the right shade?
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My order from the 3rd hasn't shipped!
My order from the 3rd hasn't shipped yet and it's been 48 hours. Why
hasn't it been shipped??
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three orders still pending and not shipped
I have made three orders yesterday morning (wednesday october 04th) for
next day shipping delivery. Once back home I've checked the status of
the three orders delivery online and all of them are still...
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LM tinted moisturizer
does the Laura mercier oil free tinted moisturizer have more coverage
than the regular one?
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It’s been over a week and my order still says in prgress
I ordered a couple of things last Thursday and I haven’t received a
shipping email, my order still says in progress and honestly it’s
getting really irritating because I contacts customer service earl...
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Returning to Sephora inside JC Penney
I purchased Verb shampoo and conditioner less than 60 days ago at a
stand alone Sephora. I don't have the receipt. I'm going to a Sephora
inside JC Penney today hoping I can return them. I know they w...
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unsucceful authorization
I placed an order 2 days ago. I received a confirmation e-mail.
Yesterday I realised that my order status is showing " unsuccessful
authorization". The card owner is my husband. I could not make sure ...
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Re: unsucceful authorization
Hi @Anonymous, I apologize for the delay in our response! I will be
happy to look into this and will send you a PM with more information
shortly 🙂 Please note that I also removed the order number fro...
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RE: unsucceful authorization
If authorization failed it shouldn't have charged you so it won't need
to refund.
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RE: unsucceful authorization
Did you make sure everything was correct??? If you accidentally type
something wrong that doesn't match exactly what your credit card company
has on file it will deny authorization. It could be as dum...
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Re: unsucceful authorization
Good luck with that! Sephora won't let my own kids use my card even
after I called multiple times giving my authorization. Ridiculous! My
girls and I are not treated so poorly by any other store. Othe...
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Deluxe Sample Out of Stock and Cancelled
I just received email notification that I will not be receiving my
deluxe item purchased with a $25 online order. The whole reason I
ordered online was to get this sample. I’m frustrated I can’t put a...
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Re: Deluxe Sample Out of Stock and Cancelled
Hello @Corkster6, I will PM you shortly. Cheers, Richard
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rewards bazaar
I've been saving my points so that I can gets the rewards that have a
1000 points for more .Is this a VIB rouge luxury? Do they get 1st dibs ?
Because they are never available to me .
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Re: rewards bazaar
Hi @anonymity23, We update our Rewards Bazaar on Tuesdays and Thursdays,
and may not launch all previewed Rewards on the same day. They become
available all Beauty Insiders at the same time. As these ...
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