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201,185 Posts
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change birthday please
Hey! I always put the wrong birthday, could you please change my
birthday to november 7th? Or tell me how to change it!thanks ❤️ Hannah
beck
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Re: change birthday please
Hi Hbeckkkkbeauty, I updated your bday! You may need to log in and out
of your account in order to see the change.
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Sephora does not care
Today is my birthday and the gift that the sephora gave me was canceling
my order for the third time, first was problem with the address, then
problem with the card, always an excuse, it seems they ju...
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Re: Sephora does not care
Hi @Anonymous, I'm really sorry to hear about this! I'm going to look
into this for you then send you a PM. Always, Danee
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Re: Sephora does not care
After two more attempts to buy, both canceled, and I calling my bank,
where they informed me that all attempts to purchase had been authorized
by them, who had canceled was Sephora. And absolutely no ...
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Re: Sephora does not care
You are so right! Worst customer service ever! They will put you on hold
for eternity, lie to you, and hang up in you!!! I don't know how they
stay in business!
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Rouge Sale
Can the discount code for the rouge sale be used multiple times? Like if
I could only afford one item now and then another later when I get paid?
Or is it one time only?
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Re: Rouge Sale
Hi CelestetNoah, Yes! The code can be used multiple times during the
specified sale dates. Click
here:https://community.sephora.com/t5/Rouge/Rouge-The-Gifting-Starts-Now/m-p/3419130
for our FAQ's about the promo.
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RE: Rouge Sale
@CelesteNoah yes it’s multi use. In the future please use the thread
search function this question has been asked numerous times and is
addressed in the pinned post that lists the sale information.
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Wrong Play! by Sephora Remedy Box, Please advise
Look, I have never posted a complaint before because honestly Sephora is
a company prone to mistakes just like any other company and I get that,
but listen guys, when I order a LE Play! by sephora box...
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Re: Wrong Play! by Sephora Remedy Box, Please advise
I ordered ll and got box l ... this is a bummer... 😞
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Re: Wrong Play! by Sephora Remedy Box, Please advise
I also got the wrong box! Super bummed I wanted II and got I
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I also got the wrong box. it arrived Monday and I ordered...
I also got the wrong box. it arrived Monday and I ordered edition 2, but
was sent edition 1. I realize it is only a two product mistake, but I
was looking forward to those products. I emailed right aw...
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Re: Wrong Play! by Sephora Remedy Box, Please advise
I had the same issue and was seriously dissapointed. In the end they
refunded me, but the first woman I spoke to wanted me to send it back
for a refund but my issue was if I did that then I wanted my ...
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Re: Wrong Play! by Sephora Remedy Box, Please advise
Hi @heywhytheface @lvww, I am so sorry for the inconvenience caused and
that you received the wrong item. There was a mixup with the item
numbers for the PLAY! Edition I and II boxes, which is why peo...
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Re: Wrong Play! by Sephora Remedy Box, Please advise
I had the same issue as well. Got the wrong box on the limited edition
order.
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Re: Wrong Play! by Sephora Remedy Box, Please advise
thank you ZannaBT, i appreciate the prompt customer service. I love
Sephora and I understand mistakes and mix ups can happen!
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Re: Wrong Play! by Sephora Remedy Box, Please advise
I had the same issue as everyone else. I ordered edition 1 because I
eanted the Tatcha but got #2. Are these going to be restocked at all?
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Re: Wrong Play! by Sephora Remedy Box, Please advise
I am in the exactly the same situation. Wanted Edition I because of the
SK-II and Tatcha products but instead got Edition II. There are SO MANY
people who received the wrong boxes, and Sephora's reaso...
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RE: Re: Wrong Play! by Sephora Remedy Box, Please advise
Funny thing is that box one was back in stock.
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Re: Wrong Play! by Sephora Remedy Box, Please advise
Ugh, I ordered the edition with amore pacific, but received tatcha & sk
- I already own those full size. I was excited that the box I wanted was
the one available as my luck is usually the opposite lo...
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Re: Wrong Play! by Sephora Remedy Box, Please advise
Ugh, I got the edition with amore pacific, but received tatcha & sk - I
already own those full size. I was excited that the box I wanted was the
one available as my luck is usually the opposite lol. W...
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Re: Wrong Play! by Sephora Remedy Box, Please advise
Hi @puppybreath86, I sincerely apologize about this! I'm going to send
you a private message shortly. 🙂 Best Regards, ❤️ Raquel
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Re: Wrong Play! by Sephora Remedy Box, Please advise
Did you hear back from Sephora CS? I'm in the same boat, wanted 2 but
got 1 instead 😞 I already have the samples in 1 ughh
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Colourpop
Is Sephora only going to carry everything you can get from the colourpop
website or only select items?
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RE: Colourpop
@Jasmin28 please view the colourpop thread for information on the
collection.
https://community.sephora.com/t5/Trending-Now/Who-s-Excited-for-ColourPop/m-p/2890655#M34155
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Rewards Bazaar Redemption Problemsn
Every Tuesday Rewards Redemption offers are posted, but by 8:00 am
Central time the 1,000.00 reward points offered are sold out. Has anyone
experienced this? Since being a rouge member I have yet to f...
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Re: Rewards Bazaar Redemption Problemsn
Hi @CapeArtist, The new perks in the Rewards Bazaar are posted at some
time between 9 am PST and 5 pm PST - but they have typically been posted
between 9 am and 10 am PST. Tuesdays and Thursdays. Ther...
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Re: Rewards Bazaar Redemption Problemsn
It really must be limited stock when As a working executive I don’t have
the luxury of accessing the site during the limited time allotted. Do
not see advantage of being a high level purchaser when it...
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Product not carried/items not showing up
I went to check out this morning with a few items I had put into my
basket last night - to my surprise, several items were missing, two were
out of stock. The out of stock I understand, so I went in t...
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Re: Product not carried/items not showing up
I've noticed during other sales that it seems like some stock is held
for the weekend. Don't loose heart, it may become available tonight or
tomorrow am!
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Re: Product not carried/items not showing up
I had the same thing happen too! I was thinking are there another 100000
people who also want the Farmacy Honey Drop moisturizer set?
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Re: Product not carried/items not showing up
Hey @redsparrow. The items may be out of stock and the product page was
removed. If you need additional clarity you can send me a private
message with the items in question or call us at 1-877-SEPHORA. xo,
Jamila
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Order Number
I don't understand why you don't ship to APO addresses when there are
special deals like 20% off? I just called customer service and they told
me my order number was cancelled because they don't ship ...
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Unable to use Rouge promo code with ROUGE status
I have ROUGE status and received an email about this weekend sale event.
However, I cannot use the 20FORROUGE code when checkout. Anybody knows
why?
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Re: Unable to use Rouge promo code with ROUGE status
So sorry @qwe20177. You should be able to use your promo code now. If
you are still experiencing difficulty, please contact us at
1-877-SEPHORA or send me a message. xo, Jamila
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Can not modify an order within 5 hours I placed it?
I posted an order around 5AM EST today, and realized I forgot to add the
20% off code. However when I call Sephora Support 10AM within the same
day, I've been informed I cannot change my order and I'v...
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Re: Can not modify an order within 5 hours I placed it?
Hi there @Rpppppppppp. Are you referring to the Holiday Bonus promo? The
code can be used multiple times if you forgot to apply it today. xo,
Jamila
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can I return a product without its original packaging and receipt?
Hi I bought the subculture palette a month ago thinking I was gonna like
it so I threw away the package that it comes with but after trying it
out I have come to conclusion that I don't like this pale...
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