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201,187 Posts
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why canceling my order?!
i received an email saying that the order has been cancelled. you were
unable to confirm my payment information. but i entered the correct
billing address.why canceling my order?? my order number is 7727869895
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Re: Shipping pending
Mine says pending too. I placed on order 10/27, received the package on
11/3. The box was completely empty! I called customer service that night
and they reprocessed the order in which I requested it ...
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Re: Shipping pending
I ordered mine on friday 11/3 within the first 10 minutes of the vib
sale and mine is still pending too...
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Help: VIB Rouge Account Linking
I would like to link my VIB Rouge card with my online account so i can
get points online when i order to the same account that i get points in
person with my card. I have the card #
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Re: Help: VIB Rouge Account Linking
Hi @jfine7. I'll send you a private message to assist. xo, Jamila
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5 days in progress?
Is anyone else having issues with orders not being shipped? I ordered 5
days ago and my order is still in progress and a lot of my products are
showing sold out. I've usually gotten my order by now!
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Re: 5 days in progress?
I'm not 5 days in progress but I am 4. I am not sure if my order will be
cancelled or not. I feel like people who get their orders cancelled have
the orders cancelled sooner than this.
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Re: coupon
Hi @Anonymous, @SassyBee is right! You can use this promotion code
multiple times during the promotional period. Happy shopping! 🙂 Bisous,
Sian
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November 2017 VIB sale only last for 4 day for Vib Rouge Member? Shouldnt it last 2 week when the VIB member has access to the sale too?
How come my November 2017 VIBRouge sale only last for 4 day for Vib
Rouge Member? After November 6, 2017 I wasnt able to use my 20% off
anymore. Shouldnt it last 2 week when the VIB member has access to the
sale too?
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Re: November 2017 VIB sale only last for 4 day for Vib Rouge Member? Shouldnt it last 2 week when the VIB member has access to the sale too?
@thaothao108 we got to shop from november 3-6, and get to shop again
during the same time as vib which is nov 10-15. We did get extra time,
as we got to shop first. I dont think vib rouge has ever bee...
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Re: November 2017 VIB sale only last for 4 day for Vib Rouge Member? Shouldnt it last 2 week when the VIB member has access to the sale too?
@sabrinasWe did get to shop for 2 weeks straight in 2015 and years prior
to that. Maybe I'm off and it's 2014 and prior, but I definitely
remember 2 weeks of sales. Actually, I'm pretty sure it was 20...
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Re: November 2017 VIB sale only last for 4 day for Vib Rouge Member? Shouldnt it last 2 week when the VIB member has access to the sale too?
@itscarin Really? My bad! I dont remember that at all haha I probably
just didnt pay attention!
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Re: November 2017 VIB sale only last for 4 day for Vib Rouge Member? Shouldnt it last 2 week when the VIB member has access to the sale too?
@itscarin @sabrinas just chiming in... I think that scenario kind of
rings a bell. If it wasn't for a full 2 weeks, definitely at least a
stretch of 10 days (covering 2 weekends). I believe they start...
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How do I change my birthday?
My birthday is listed as January 1 even though it is on June 1, and I do
not have the option to edit it.
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Re: How do I change my birthday?
Hi is there any way to make sure I put my birthdate correctly its August
19, 1990.
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Re: How do I change my birthday?
Hi Sharazad, Due to a technical issue, regretfully, I'm not able to send
you a private message. Can you please send me a private message with
your registered email address so I can check on this for y...
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Re: How do I change my birthday?
Can you also check that mine is Nov 11? I haven't gotten any emails or
postal mail about my birthday gift and wanted to make sure that my
birthday is in the system correctly. Thanks 🙂
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Re: How do I change my birthday?
Hey @pyandkay, I'm taking a look and I will send you a PM shortly! 🙂
Bisous, Sian
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Amika Thermal Brush Set
Hello,I ordered the Amika Blowout babe thermal brush and curling iron
set quite a while ago and my order still says pending. Any idea of when
it will ship. I ordered it before and it was eventually ca...
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Re: Amika Thermal Brush Set
Just an update on this, I received an email saying there is a delay in
production so it may ship later than anticipated(which is fine) but the
last time I ordered this I got the same email and then my...
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Re: Amika Thermal Brush Set
Hey @ksauder, I am really sorry that this has happened! If you are still
experiencing issues with this order please send me a PM so I can assist
you further! 🙂 Bisous, Sian
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This is my third post about the wrong Remedy box. Can I get some help?
My first post was about the great customer service I thought I got. She
told me she'd refund me the $20 for the wrong Remedy box and give me 200
points. I got the points, but no refund. I've waited a ...
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email order cancelled??
I received an email about an order being cancelled however I didn't
order anything other than my usual subscription for play Sephora and I
see that it says something was out of stock can somebody plea...
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Re: email order cancelled??
Hey @Momoftwins1231, I'm so sorry for any confusion! Let me take a look
and I will send you a PM shortly! Bisous, Sian
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missing looks from the community gallery again
hey I posted some looks to my profile and this is the second time my
looks have gone missing it's been a few days and my most recent post
from last week is gone although it was showing for several days...
please help ✨🤷🏻♀️
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Order only partially shipped?
I placed an order a few days ago and on the tracking it says only one
item has shipped and the rest (one item I bought, one a 100 point
reward, one an item from a promo code and my three samples) are ...
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Re: Order only partially shipped?
Hi @nozomichi, I'm so sorry for the confusion! If you're still
experiencing issues with this order please send me a pm so that I can
further assist you! 🙂 Thanks, Sian
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Re: Order only partially shipped?
Hi! This has happened to me before. A few times actually. All the
samples and rewards and promo code items arrived just fine (they might
substitute some samples like they always do.) But yeah, it came in two
separate boxes on two separate days.
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Shipping
Is there a number to call or someone to talk to about maybe changing a
shipping address of an order. I ordered at like 9am on the 4th and it’s
still not even shipped, but I’m leaving in 4 days for 2 1/2 weeks and I
just would like to know.
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Rouge gift out of stock
My next order will bring me to Rouge but the Rouge Welcome gifts are out
of stock, when will they be back in stock?
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RE: Rouge gift out of stock
I was able to pick mine up in store. You are eligible to redeem it even
beyond the original order/purchase that qualified you.
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RE: Rouge gift out of stock
So I can just bring my receipt in from my November order and ask for a
gift?
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Re: RE: Rouge gift out of stock
You don't need to bring in a receipt. Your qualification for Rouge
should already be linked to your Beauty Insider account. You can have
the sales associate look up your account and it should state th...
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