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198,839 Posts
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No free samples in package.
My latest order arrived today, but none of the samples I requested
arrived. Is there a way to correct this? At least one is still available
online currently.
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Re: No free samples in package.
Hello @FrankieL0ve, I will PM you shortly to assist. Best, Richard
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Order pending. Out of stock
Hello I ordered an amika straightening mini brush on oct 14 with three
day shipping. When I went into the account to see about tracking
information. It said the item was out of stock. I was wondering ...
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Re: Order pending. Out of stock
Hello @sew5209, Thank you for reaching out. I'll PM you shortly to
assist. Cheers, Richard
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Broken Perfume Sample
My recent order came today (it took a week even though I'm VIP Rouge)
and there was a complete shattered perfume sample in it. Aside from not
being able to try the perfume, there are glass shards all ...
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Re: Broken Perfume Sample
Hello @tradiggah, So sorry for our delayed response. Upon review, we did
see that you were able to speak to one of our Customer Service Reps in
regards to this issue. Please let us know if there is an...
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Where's October play?
has been "in progress" since October 2. No shipping confirmation sent
Please advise
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Re: Where's October play?
Hello @muddlepup, Thanks for reaching out! As a general rule of thumb,
Play! boxes ship on the third week of each month.You should expect your
box within 3-5 business days of the 20th of each month. A...
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Mall Gift Cards
Hi, I was recently gifted mall gift cards, I wanted to use them to buy
1941483 T3 Luxe dryer and straightener kit. It's not in stock in any
stores near me. Can it be ordered into store? Or can I use m...
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Re: Mall Gift Cards
Hello @CheerMomma, Thanks for reaching out! Unfortunately items cannot
be ordered into the store for purchase. Depending on what type of Mall
Gift Card you have, it may be possible to purchase a Sepho...
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why haven't I received my play box yet?
I'm getting annoyed I haven't received anything yet and I signed up
towards the end of September so where is my playbox?
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Re: why haven't I received my play box yet?
Hello @katzeye, Thanks for reaching out. You're Play! box is processing
for shipping. As a general rule of thumb, boxes ship during the third
week of each month, and you should expect it between 3-5 b...
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fenty beauty
So Rihanna released the galaxy collection Friday and I ordered one of
her lipsticks. I'm just wondering why the status says that it's still in
progress is it because it was just released?
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Re: fenty beauty
Hi @diamondlove, Sorry for any delay with your order. All orders placed
after 2PM PST typically ship the following business day. Your order has
shipped, and we hope you enjoy this new collection! Cheers, Richard
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package says delivered but isn’t
I checked the tracking on my package recently and it says it was
delivered on Tuesday ! It’s now Friday and has yet to show up. What do I
do?
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Re: package says delivered but isn’t
Hello @jessnichelle, I will PM you shortly to assist. Cheers, Richard
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RE: package says delivered but isn’t
I’ve tried calling and Sephora hasn’t done much to help me out 😕
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Package not delivered to me!
Ups said it delivered my package on Friday and I was at home waiting for
it when I got an email saying it was delivered. The package still has
not surfaced! What can I do?
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Re: Package not delivered to me!
Oh no! @Anonymous have you checked around your home, or perhaps a
neighbor or property manager may have it? I'll send you a private
message to follow up. xo, Jamila
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Oct Play Box not shipped yet - no word from CS
Hi, just wanted to check on the status of my Oct Play box, I sent an
email to CS last week but have not gotten a response yet. Thank you!
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Re: Oct Play Box not shipped yet - no word from CS
Hi @nC54. PLAY! subscription boxes ship around the 3rd or 4th week of
the month. Stay tuned for tracking information via email. xo, Jamila
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Order cancelled - "unable to confirm your payment information"
I've tried to buy items from this webpage three times, and yet all three
times I've received an email that said: For your own security and
protection, we have canceled your order #7542859139 because w...
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Re: Order cancelled - "unable to confirm your payment information"
Hi @Anonymous, I recommend giving us a call at 1-877-SEPHORA so you can
verify your information with a Beauty Advisor. Once you verify your
information, you are able to successfully process orders. I ...
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Re: Order cancelled - "unable to confirm your payment information"
Hello, Ah, alright. Thank you!
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Cancelled items
Hi there, I got an email notification that two items from my order were
cancelled. They were deluxe samples I got with points and a promo code.
Yet, it appears that both items are still available and ...
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Re: Cancelled items
Hi @mandalynnwin, I'm sorry to hear about this. I will look into this
and send you a private message soon! 🙂 Best Regards, ❤️ Raquel
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RE: Re: Cancelled items
That's nice but I used my points on this order specifically because I
wasn't planning on making another order for a while. So, I'm still
pretty disappointed. Deluxe samples and promo codes are usually...
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Purchase History
Ive been having some issues latley with my purchase history. Through my
app it is showing completely different dates than the actual dates i
bought my items on. Also for my recent purchases, some of t...
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Re: Purchase History
Hi @amayavazquezz, If you're providing your Beauty Insider card number
at the time of in-store purchases, it's possible that your Beauty
Insider card is not linked to your online account. Could this b...
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RE: Re: Purchase History
@LaurieBT that is not the issue at all because I always provide my Rouge
Card at checkout. Even my online purchases are all over the place as
well. It will show on my online orders but will not show up on my
purchase history!
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I will qualify for vib status next purchase. However I’m told that vib status run will reset in January? So I only be vib for 2 months?
I will qualify for vib status next purchase. However I’m told that vib
status run will reset in January? So I only be vib for 2 months? Is that
true? Or the program run 12 months
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Re: I will qualify for vib status next purchase. However I’m told that vib status run will reset in January? So I only be vib for 2 months?
Hi @skincareexpert, If you qualify for VIB at anytime this year, you'll
remain a VIB throughout all of 2018 as well. I hope this clarifies! 🙂 -
Laurie
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Online Orders
It seems like it is becoming the rule rather than the exception that I
do not recieve the samples I picked out with my order. I love trying new
products so it is always fun to get those samples, and i...
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Re: Online Orders
Hi @Sep293, We apologize that you haven't received your selected samples
in recent orders. Please note that sample substitution may occur
depending on available stock at the time of your order's proce...
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RE: Online Orders
That doesn’t seem fair, have you tried calling to inquire? One of the
reasons people shop from Sephora instead of directly from the producer
is for the rewards and samples. If they say you’re going to...
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this happens to me every single time. in the past year of...
this happens to me every single time. in the past year of ordering from
Sephora online, I may have gotten the samples I've ordered twice. It's
frustrating! And of course they caveat this situation wit...
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Cancelled orderS, paid with store credit,,, says unsuccessful authorization
I made 3 orders on Friday. 2 of my orders were cancelled saying
unsuccessful authorization. All were paid for with store credit. Only 1
order went though.I have over $90 store credit which is MORE tha...
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Re: Cancelled orderS, paid with store credit,,, says unsuccessful authorization
Hi @Anonymous, I'm so sorry to hear this! I'll take a few minutes to
review your order history and will send you a private message with more
information shortly 🙂 - Laurie
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